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Re: trouble down loading
So basically you are having problems transferring songs to your device? if thats the problem try to format your device using windows media player and then try transfer the songs again...what program are you using to transfer the songs to your device?
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When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.
If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.
Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.
If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.
The Sansa player will only recognize certain file formats. The songs with a Red X are not eligible to be transferred to your player, because their DRM license does not allow transfer to certain (or any) mp3 players.
It is best to use songs that are in mp3 format only. They will give you fewer headaches.
The song could have drm encryption or it could be in the wrong format.
Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
I don't know if you've inadvertently deleted the music folder, but that's what I did, when I deleted all the folders by mistake, thank heavens for in-store warrenty, they replaced it with another one. What I noticed on my replacement is synchronizing with media player doesn't work, it creates ghost folders and thinks music is there when it isn't, I don't understand it.
Solution: open two windows for my music and sansa e280 music, then just drag and drop the folders;
what I noticed is that in my music the folders are named by artist, and I prefer to see them by album, but when I view them in the player, I see the albums with the tracks in the right order.