Question about Philip Stein Teslar Oversized Chronograph watch

3 Answers

Watch repair I have a couple of questions about my Phillip Stein watch. First of all, does the teslar chips ever need replacement? Mine are looking very worn. Next question... the top portion of my watch is not working. The bottom portion is. Does the watch have two batteries?? One on top and one on bottom?? Can I replace the top battery only if that is the case? Please let me know as soon as possible since I wear it every day. Thanks, Matt Cohen

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  • 6 more comments 
  • lbyh2os Jan 29, 2008

    I'm having exactly the same problem and I can't seem to find any info on who can fix it or where to send it.

  • Anonymous May 26, 2008

    same problem



    Top watch stopped, bottom runs. What do I do?

  • webbmd Jul 31, 2008

    Yes, I have the same problem. Where can I take it for repair?

  • jcornelius Aug 03, 2008

    Yes I have the same problem

  • Anonymous Oct 28, 2008

    My watch and my wifes watch have the same problem the top watch is completely dead while the bottom works well.

  • prlawman Nov 14, 2008

    The same exact thing has happened to me also. The top watch stopped and the bottom works just fine. It sounds like this might be a warranty issue due to the amount of customers with the same problem. With that said who can we contact that is capable of fixing it.

  • carolgates Dec 13, 2008

    Ladies Pilip Stein Teslar Watch Top watch is not working, bottom one is chips look worn

  • Anonymous Dec 28, 2008

    Same thing!

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Hi
I took mine to a local reputable watch repairer - assuming you have a large chronograph like mine then yes it will have two batteries. I replaced both for £10. Philip Stein repairer in UK quoted me £55 for the same thing! The batteries are no great mystery - standard swiss types. Most are £4.50 each.
Hope this helps...........
Paul

Posted on Apr 09, 2009

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They have been flipping the chips instead of replacing them. This is not TESLAR this is PHILIP STEIN. If the chip look like a different color it has been flipped and you have been scammed! They also might take the teslar chip out completely and replace it with a new "alloy module" which does not work at all!

Posted on Feb 10, 2009

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Go to the www.philipsteinteslar.com and look under service, there is a phone number and they can help you get your watch serviced by an authorized dealer.

Posted on Mar 09, 2008

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1 Answer

Both faces have stopped (need new batteries) and I managed to crack the crystal.


In the event you need to have your Philip Stein Watch or Bracelet serviced, we recommend contacting one of our Authorized Repair Centers (ARC). We have over 100 locations around the world that will be able to assist you with a range of services from battery replacements, to more sensitive repairs. Please use the Store Locator section to find an ARC in your area (be sure to select "Repair Center" when looking for a repair facility). If you are unable to locate one, or have trouble using the Store Locator section, please feel free to view the full list of Authorized Repair Centers, otherwise, you may contact our After Sales Customer Service department to discuss alternative options. They may be reached via email at service@philipstein, or telephone by dialing 305-373-0037 between the hours of 9AM - 5PM EST.

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