Question about Hitachi 50V500 50 in. HD-Ready LCD Television
How do I get rid of the yellow presence on my screen?
Varian is absolutely correct. I have a 3 year old Hitachi 50V715 (out of warranty) and it had a yellow circular glow on the screen. I followed Varian’s advice and everything was exactly as he states in his post with one exception.
After the tech. guy determined that it was in fact a light engine problem, I contacted the Customer Relations department at Hitachi and explained that I would like them to help me with the cost. Immediately they started to make excuses that the TV was too old and out of warranty. I explained that I paid around $3000 for a TV that only lasted 3 years and that they should stand behind their products. Still more excuses. Finally I got angry and told the Customer Rep. that I wanted to talk to someone else. He said I could talk to his supervisor. I told him that I wanted to talk to the Vice President of his department. Then I got some action. After a brief time on hold he came back and told me that they would cover the part if I covered the installation cost.
My total out of pocket was: $75 for the initial visit from the technician, $185 to install the light engine and $50 to ship the part from Hitachi.
Thanks Varian for the excellent post. It saved my a ton of money.
Posted on Mar 23, 2008
You have a defective light engine and Hitachi is aware of it. Here's what you need to do...we just went throught this about a month ago. Call Hitachi's customer relations department (not regular customer service0 at 800-654-7013 and tell them what the TV is doing and that you believe you have a bad light engine. Now at first, they will act as if they know nothing about this problem. They will however give you some names of certified dealers in your area to come out and diagnois the problem. Once the tech comes out and tells you that you have a bad light engine, only takes about a minute once they see the problem, call Hitachi back at the number I've listed and tell them what the tech said. Hitachi will call the dealer directly and they will send the part directly to the dealer. Once the dealer gets the part (new light engine) the dealer will give you a call and will come out and install it in your home.
Here's the kicker. If your TV is not still under warranty, Hitachi will pay for the part (part cost around $1500) but you will have to pay for the install. Our TV is 3.5 years old and was not under warranty and our install cost $400...worth it to us since we spent $3600 on the 60 inch 3.5 years ago. If your TV is still under warranty, Hitachi should pay for the part and install but again, regardless if your under warranty or not, Hitachi WILL COVER THE PART. Please do not let any dealer or store take advantage of you and tell you that you have to pay for this $1500 part. That is happening but most certified dealers will not do that.
Hitachi has not recalled this part (although they should) but they are replacing it for free once you have the tech come out and confirm that it's a bad light engine.
Please deal only with Hitachi's customer RELATIONS department and not customer service. The 800# I listed above is directly to customer relations. Hitachi's customer service department will not help you at all.
Once our light engine was replaced, the set is like BRAND NEW! Good Luck!
Posted on Jan 03, 2008
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