Question about Hitachi 50V500 50 in. HD-Ready LCD Television

2 Answers

Yellow lcd hdtv screen

How do I get rid of the yellow presence on my screen?
Thank you,

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: yellow lcd hdtv screen

Varian is absolutely correct. I have a 3 year old Hitachi 50V715 (out of warranty) and it had a yellow circular glow on the screen. I followed Varian’s advice and everything was exactly as he states in his post with one exception.

After the tech. guy determined that it was in fact a light engine problem, I contacted the Customer Relations department at Hitachi and explained that I would like them to help me with the cost. Immediately they started to make excuses that the TV was too old and out of warranty. I explained that I paid around $3000 for a TV that only lasted 3 years and that they should stand behind their products. Still more excuses. Finally I got angry and told the Customer Rep. that I wanted to talk to someone else. He said I could talk to his supervisor. I told him that I wanted to talk to the Vice President of his department. Then I got some action. After a brief time on hold he came back and told me that they would cover the part if I covered the installation cost.

My total out of pocket was: $75 for the initial visit from the technician, $185 to install the light engine and $50 to ship the part from Hitachi.

Thanks Varian for the excellent post. It saved my a ton of money.

Posted on Mar 23, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.

  • Expert
  • 58 Answers
Re: yellow lcd hdtv screen

You have a defective light engine and Hitachi is aware of it. Here's what you need to do...we just went throught this about a month ago. Call Hitachi's customer relations department (not regular customer service0 at 800-654-7013 and tell them what the TV is doing and that you believe you have a bad light engine. Now at first, they will act as if they know nothing about this problem. They will however give you some names of certified dealers in your area to come out and diagnois the problem. Once the tech comes out and tells you that you have a bad light engine, only takes about a minute once they see the problem, call Hitachi back at the number I've listed and tell them what the tech said. Hitachi will call the dealer directly and they will send the part directly to the dealer. Once the dealer gets the part (new light engine) the dealer will give you a call and will come out and install it in your home.

Here's the kicker. If your TV is not still under warranty, Hitachi will pay for the part (part cost around $1500) but you will have to pay for the install. Our TV is 3.5 years old and was not under warranty and our install cost $400...worth it to us since we spent $3600 on the 60 inch 3.5 years ago. If your TV is still under warranty, Hitachi should pay for the part and install but again, regardless if your under warranty or not, Hitachi WILL COVER THE PART. Please do not let any dealer or store take advantage of you and tell you that you have to pay for this $1500 part. That is happening but most certified dealers will not do that.

Hitachi has not recalled this part (although they should) but they are replacing it for free once you have the tech come out and confirm that it's a bad light engine.

Please deal only with Hitachi's customer RELATIONS department and not customer service. The 800# I listed above is directly to customer relations. Hitachi's customer service department will not help you at all.

Once our light engine was replaced, the set is like BRAND NEW! Good Luck!

Posted on Jan 03, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Yellow Shading.

go into the menu for the color or brightness and contrast..try to change a bit at a time..

Jan 08, 2014 | Samsung LN52A550 LCD TV

1 Answer


Hello, it's not PiP that's on , it[s a closed caption issue. the CC is in the text mode and is an easy fix. just press the CC button on the remote (it's located above the 1 button) till it says off on the tv screen, or if you use closed caption select CC1. this should take care of your problem......thanks, Terry

Sep 20, 2012 | HP LC3260N 32 in. LCD HDTV

1 Answer

NOT SUPPORTED MODE on my tv screen

Hit source. Change to a different source.

Jul 01, 2012 | Samsung Flat Panel Televisions

1 Answer

Yellow spots on samsung lna40a450

Are you a smoker? Is the Kitchen close?
Try cleaning the screen first; At least twice Use very, very soft cloth
and do not use glass cleaner, buy the stuff meant for tv its cheap enough
If that fails hope you still have the warranty and exchange it. Not worth fixing to expensive unless you have warranty

Feb 06, 2012 | Samsung Flat Panel Televisions

1 Answer

I have poor color and when the screen is dark many red green yellow dots dancing all over on my LG 42 PX5D

This is a common fault on all LG sets with few people offering any solutions. I can offer a solution that could remove 95% if not 100% of the dots.
Remove the back of the set, there are about 40 screws. On the left hand side on a circuit board you will see 3 or 4 blue plastic boxes with yellow screw adjusters in them. The only 2 you are interested in are VR3 "setup" and VR2 "setdn". Mark the location with a marker pen so that you know where the factory settings were. Then turn VR3 fully clockwise. If this does not get rid completely do the same with VR2. This worked for me today, I was about to throw the TV away but I now have a 95% improved screen, sharper and more vibrant picture and saved hundreds. Hope it works.

Dec 23, 2010 | LG 42PX5D 42 in. Plasma HDTV

1 Answer


panel is going bad

Aug 18, 2009 | Flat Panel Televisions

1 Answer

Two little yellow boxes on my screen

How small are the boxes? If they're extremely tiny chances are what you're looking at are called pixels and they're stuck. There are several ways to fix stuck pixels, try the ways listed here-

If it's not a stuck pixel(s) try resetting your tv to default settings by selecting ' restore factory default ' or ' restore default settings ' in the tv's menu.

May 30, 2009 | Sharp Aquos LC-46D62U 46 in. LCD HDTV

1 Answer

Yellow discoloration on screen

the screen is yellow green color all the we have had it worked on once already does anyoblemne have any comments on how to solve this problems?

Jan 27, 2009 | Hitachi 50V500 50 in. HD-Ready LCD...

Not finding what you are looking for?
Hitachi 50V500 50 in. HD-Ready LCD Television Logo

780 people viewed this question

Ask a Question

Usually answered in minutes!

Top Hitachi Flat Panel Televisions Experts

The Knight
The Knight

Level 3 Expert

66685 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers


Level 2 Expert

223 Answers

Are you a Hitachi Flat Panel Television Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides