If your machine is a FAV6800AW/FAV9800AW see if this post will help you.Once the Fabric Softener top is removed you can flush the dispenser and run some pipe cleaners thru the exit ports to help remove gunk build up.
If there is a water flow issue into the Fabric Softener dispenser then further investigation may need to take place.I discuss how I would start the troubleshootingfor that as a possible issue.
The Service Manual for reference use and care guide has some info
Rich
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