Question about HP PhotoSmart 7550 InkJet Printer

2 Answers

Cartridge cradle is stuck

How do you clear the cartridge cradle jam, it is stuck at the right side of the printer?

I've had the error message that the cartridge cradle is stuck to check for paper jams or something in the path of the cartridges. I've also had the cartridges stuck on the left side. With grinding and stuck noises.


I would like to try the solution given, but my problem is 'how do I get the top cover off'? I found two torque screws behind the rear access and took them out, but the cover still won't budge. What am I missing?

I did find a huge pile of ink buildup on the far right side (like an ant hill) and cleaned out as much as I could reach.

Posted by on

  • Anonymous Mar 31, 2014

    the ink cartridge is stuck on the right side and there is no paper or object obstructing

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Hi KHphoto, you can see this steps to fix your printer jam,

  1. Disconnect the USB cable.
  2. Press the printer power button to turn off the printer.
  3. Disconnect the power cord from the back of the printer.
  4. Open the top cover of the printer.
  5. Remove the print cartridges from the printer.
  6. Slide the cradle to the right side of the printer.
  7. Locate the clutch on the left side of the printer.
    NOTE: The clutch is a flat, white, plastic component that rests just above the white roller gear wheel. In the HP Photosmart P1000 and P1100 printers, the clutch is black metal. Figure 1: Printer clutch cartridge cradle is stuck - c00020494.jpg
  8. Remove the rear access door from the back of the printer.
  9. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
  10. Release the clutch and roll the wheels up two more rotations.
  11. Reinstall the rear access door.
  12. Reinstall the print cartridges and secure the latches in place.
  13. Close the top cover and reconnect the power cord.
  14. Turn on the printer.
  15. Print a test page.
original post*
If you are still having problems let me know.

Posted on Jan 03, 2008

  • Santiago Vallejo
    Santiago Vallejo Jan 03, 2008

    Hi again, go Here
    and see the Print cartridge errors section. It will tell you how to fix a cartridge jam... "open the left side..."

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Try to see the rubber belt which moves the cartridges if it jumps out to its path way, and using screw driver to return to its path. you can see that when openning the top cover just like changing cartridges..

Posted on Jan 03, 2008

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Cartridge cradle is stuck


I have had this problem with my 7550 for a while now and I finally found this on the HP website and it seems to have fixed my problem, I also replaced all of the cartridges:

Issue While printing from an HP Photosmart printer, the printer screen displays Print cartridge cradle is stuck / clear jam and then press OK . The printer may also make grinding sounds. This can occur after a paper jam when another printer part blocks the cradle. Solution Follow these instructions to adjust the clutch on the printer.
  1. Disconnect the USB cable.
  2. Press the printer power button to turn off the printer.
  3. Disconnect the power cord from the back of the printer.
  4. Open the top cover of the printer.
  5. Remove the print cartridges from the printer.
  6. Slide the cradle to the right side of the printer.
  7. Locate the clutch on the left side of the printer.
    NOTE: The clutch is a flat, white, plastic component that rests just above the white roller gear wheel. In the HP Photosmart P1000 and P1100 printers, the clutch is black metal. Figure 1: Printer clutch c00020494.jpg
  8. Remove the rear access door from the back of the printer.
  9. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
  10. Release the clutch and roll the wheels up two more rotations.
  11. Reinstall the rear access door.
  12. Reinstall the print cartridges and secure the latches in place.
  13. Close the top cover and reconnect the power cord.
  14. Turn on the printer.
  15. Print a test page.

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