Question about Lexmark X3350 All-In-One InkJet Printer

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Ribbon cables Had to clear item that was holding bottom roller so cartridge would stop.  took top loose to be able to see.  ribbon cables came loose and I need to know where to reconnect them.

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Re: ribbon cables

This is fairly easy to fix if you are a bit mechanical. You need a phillips screw driver and either a hemostat or needle nose pliers. Here are the steps:
1. raise entire top--lever to hold it up will fall down.
2. press in on the rear hinges at the back of the top so that they release and allow the top to come off, being careful not to pull any other wires loose.
3. loosen and remove the 3 phillips screws holding the top on--2 are near the front on either side of big space, and one is at the right rear.
4. Carefully lift the top up and you will see just under the top and near the right rear 2 black things sticking out of a circuit board--they are about 3 inches from the back and 2 inches from the right side when facing the front of the printer.
5. With your needle nose or your hands or a hemostat, carefully plug the ribbon cables into the bottom of these black things, being sure the ribbon is carefully aligned and pushed all the way in. They can only go in one way and they plug in to the corresponding black plastic receptacle that is just below the ribbon when the top of the printer is aligned with the bottom.
Plug your printer in and it should work.

Posted on Jan 12, 2008

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Pls How do i resolve Primacy mechanical Error and is making an usual noise compare to the normal sound

When the printers make unusual noises and stop functioning, it is usually an indication of a physical problem with the printer itself. As an Authorized Service Center, there are a few things we always check for, including a dislodged ribbon motor gear, and a ribbon break-kit issue. However, these are generally not user-serviceable items. The one thing you can check for is if the cleaning roller has dropped out of its place in the card feed mechanism: you can check for this by opening the top-lid, removing the ribbon cartridge, and spinning the card-handler (inside, front). There should be a grey cleaning roller present, and the locale is marked as "cleaning roller". If it has come out, it will likely have fallen to the inside-bottom of the machine. Usually you can just invert the printer and it will drop out. Occasionally you will have to drop one or the other of the side panels to access it. Both the left and right side-panels have a release latch accessible when the top-lid is open (along the inside top-edges about half-way from front-to back).

All of that said, the Primacy printers came with a 3-year manufacturer's warranty. As the first models rolled out in late 2012, yours is no doubt still under warranty. Contact a factory authorized dealer for help. If in the USA, we'd be glad to assist.

Jul 09, 2014 | Evolis Primacy Card Printer

1 Answer

Clicking noise

Check the printer thoroughly for any small pieces of paper caught on a roller in the printer. If your printer is making a grinding noise, you may have a loose gear or roller in the printer.

If the noises started shortly after you installed a toner cartridge, turn off the printer and pull out this toner cartridge. Look up into the printer where this toner went. Make sure that both the charge roller and the transfer roller are still seated in the printer properly.

  • The charge roller is a tan-colored or gray roller attached to the inside of your top lid. Remove the toner cartridge from your printer. Close the top lid halfway with the cartridge still out. You will see the charge roller come down as you lower the top lid. Make sure that the charge roller is installed correctly within the two black arms on each end and that the roller does spin freely.

  • The transfer roller is the black, spongy roller in the bottom of the printer, under the toner cartridge. Push lightly down on it at both ends to make sure it is seated properly in its housing. NOTE: Try not to touch the charge roller with your bare hands. It is susceptible to the oil and may cause a permanent fingerprint to remain on the roller surface.

  • When you have checked the charge roller and the transfer roller, look around inside the printer. See if you can find any rollers that look loose or broken inside. Also look for any loose shreds of paper. If you do find a loose or broken part, you printer will probably require service to fix the problem.

If the rollers look fine, go ahead and reinstall the toner cartridge. If the squeaking/grinding noise continues and none of the rollers looks out of place, try swapping out the toner cartridge. There is a small chance that the toner cartridge is causing the squeaking/grinding noise. If you have any extra toner cartridges in stock, try another toner cartridge and see if that clears up the noise. If you have another working printer of the same model, try swapping the toner cartridges. See if the problem follows the toner cartridge or stays with the printer.
If replacing the cartridge does not cause the noises to go away, there are a few other things you can do to help pinpoint the source of the noise.

If the noise continues on the main printer, try opening the rear exit door while printing. See if you can tell if the grinding noise might be coming from one of those rear exit rollers/gears. If it does sound like it is coming from the rear of the printer, again look for any loose or broken part or any small pieces of paper.

If you have added any additional feed options (like a tray 2 or 3 option, duplex option, or envelope feeder), please remove these options. Try printing a few prints without these feed options attached. This will eliminate one of the feed options as the cause. If the noise goes away when you remove the options, reattach them one at a time. If the noise returns on one specific option, a roller or gear on that option may be the cause of the noise.

Is your printer making a rhythmic THUMP - THUMP - THUMP - THUMP noise when printing? This noise is a side-effect of a feature called Envelope Enhance. The Envelope Enhance feature is built into the fuser unit of the printer to help keep envelopes from wrinkling. This sound is perfectly safe and normal if the printer is printing on envelopes.

If none of the above fixes eliminates the noise, the printer will probably need service to return it to working condition.

***If you need any technical help on printer then you can reach at here

Feb 15, 2013 | Canon imagePROGRAF iPF8000S 44"...

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Machine is telling me "check cartridge on right" I have checked it, it's fine. I put a new one in, still getting same message.

Check inside where the cartridge goes, if the spring on the right is loose it can poke a hole in the ribbon cable in the back and then there is no repair. If there's no hole, try a couple layers of tape on the top ridge of the cartridge to hold the cartridge in closer to the contacts, sometimes helps.

Nov 20, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Hi I have a paper jam at the fuser rollers on a Canon ImageClass D861. I can't figure out how to get at it. Can you help?

You accually need a new fuser unit and to take it out its quite a mission.

you need to remove in this order:

the drum unit
the left panel holding the glass
the glass

where the scanner is there is a black thin guide holding the ribbon cable...take that off.

the display panel
bottom left side panel
bottom read side panel
bottom top panel

flip over the black milar cover over the power supply.

disconect the 3 cables

move the platern about half way and you will see the holes on top of the platen aligned to the bottom so to get to the 3 screws holding the fuser unit.

undo the screws with a long star screw driver and slowly wigle the fuser out.

to put it back you do everything in the opposite order.

Good luck

Oct 02, 2009 | Canon imageCLASS D880 All-In-One Laser...

1 Answer

I had a 'clean the ctd sensor' error. Cleaned it now it prints half the page in watercolors.

I had a clean the ctd sensor problem as well, as a problem with toner that I had ordered. The problem for me was that with Dell, when I called for support, the young lady on the other end of the phone although nice, was difficult to understand, and did not clearly define how you get to the ctd sensor.
After much prayer, (seriously!) I finally figured out how to get to the area I needed. With Dells instructions, I took the fuser out, thinking it was the transfer roller. The fuser is NOT the transfer roller, the transfer roller in the item that you see when you open the front entirely and look straight down. The difference is that the fuser is the first item out and has lift up blue tabs, while the transfer roller has blue tabs on each side that must click into place to hold and position the transfer roller properly. Once you get this out the ctd sensor is easily accessible, and can be cleaned. After, getting the ctd cleaned, and then replacing the bad toner cartridge, my machine once again worked.
Sherry McGregor Timberwood Mountain Realty,

Jul 09, 2009 | Dell 5110cn Laser Printer

2 Answers

Datacard sp25 ID card Printer printer about half of the picture is this a printer problem or a ribbon cartridge problem?

you need consider:
1) it should be no gap between roller--ribbon--card and base when it printing need enough pressure on the card. if not enough pressure it could be printing bad.
2) the ribbon move under the roller might be not normal, to check or adjust it
3) the ribbon near the end, need to change
hope it help you

May 12, 2009 | Datacard SP25 Printer

1 Answer

Printer Cartridge error on the black right cartridge

I had this same problem with an HP 2210 all-in-one. Maybe the solution is similar.
For my printer I needed a torque bit/screwdriver, size T10.

Unplug the printer, be safe, etc.
Looking at the back of the printer:
- Remove the roller insert in the middle by pressing on the two tabs on the sizes and pulling it out
- Unscrew the two torque bits and remove the back panel. Be careful there will be a wire plugged in from the back panel speaker to a circuit board in the bottom-left corner.
- Unplug this cable
- There will be two power cables (one black-and-gray, the other just black) and two white ribbon cables.
- Unplug all these. Be careful unplugging and plugging these in, especially the ribbon cables, they can be bent very easily
- Plug everything back in and reverse these steps to put the printer back together.
- For me, pulling the cables and plugging them back in reset the printer's memory (Note: Date on printer display reset to "Jan 00 00 00:00a") and I was able to use my cartridges to print again (the "incorrect right cartridge" still had 25% ink in it).

Hope this helps.

Mar 29, 2009 | HP PSC 2110 All-In-One InkJet Printer

1 Answer

17H Service Required


Please follow the solution in the link below. Also as you putting in the cartridge always check for loose toner in the area and on the cartridge itself as this can block the sensors.,/?St=74,E=0000000001343666831,K=8485,Sxi=0,Case=obj(3510)


Mar 29, 2009 | Xerox Phaser™ 6115MFP/D All-In-One Printer

2 Answers

Paper catch rollers out of alignment

Try this
1.take a sheet of paper ,,fold it length wise 2-3 times to make it thick.insert this into the paper feed tray...move it left and right a couple of times..this clears the obstruction if any..
if this does not lexmark tech support,,,your printer would be replaced if in warranty..
good luck

Jan 25, 2009 | Lexmark X5470 All-In-One InkJet Printer

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