Question about SanDisk Sansa e250 MP3 Player

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Device Full? I recently fixed my "refresh database" problem, but a new problem has surfaced. I have been trying to upload my song back onto my sansa e250, and I have i'm gonna say not even 200 songs on it yet. I have a 4gb and it tells me that my device is full, and won't upload anymore. I am using Napster. What's wrong?

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Re: Device Full?

You should try putting into recovery mode. to do this, connect it to your computer, then push the hold button down so the orange is showing. Next you want to hold down the record button on the side of your mp3 player, now while holding that down also press and hold the power button. in a few seconds it should go to recovery mode. if you need more information, heres a link to the forums.

Posted on Feb 13, 2008

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Re: Device Full?

It is a known issue with that need to format your device using WMP and then try again...something happen with the firmware...format it and aldo update the firmware on the device...that should solve the problems you are having...

Posted on Jan 03, 2008

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1 Answer

It is getting stuck while refreshing the database.

Depending on the amount of the data or music files you have on your device, "Refreshing Database" may take a while to finish. But if you feel it's frozen you may try the following steps:
Reset the device 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player. NOTE: Resetting will turn the player off while it is frozen.
Delete recently loaded files 1. Connect the device to the PC in MSC mode using force MSC. 2. Locate and delete recently added files. 3. Disconnect the device from the PC.
If this resolves the issue, proceed to STEP 3. Otherwise, format the device, update to the latest firmware, and reload the songs to the device.
Update to the latest firmware You may need to upload the firmware manually, there are instructions on the links below on how to manually update your firmware Sansa c200 series firmware update Sansa Clip firmware update Sansa e200 series firmware update Sansa Fuze firmware update Sansa View firmware update
Click on any of the links you need more info on.

Oct 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Stucked at Refresh database

When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

Feb 27, 2010 | SanDisk Sansa E280 MP3 Player

1 Answer

"Refresh Database" never ends!

If you try to load too many songs onto the player initially, it may take up to an hour to get past Refresh database. Unfortunately, if you shut the player off while it is refreshing, it will more than likely ruin your player. Run the Sansa Recovery Tool or Update the Firmware on your Player as a workaround. Make sure the hold/lock switch isn't activated, just as a safeguard.

-Tha Mp3 Doctor

Mar 17, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

I can't upload songs onto my sansa!!!

try plugging the device in the usb cable at the back of your computer

May 04, 2008 | SanDisk Sansa e200 MP3 Player

3 Answers

Songs are not being show (not getting detected) in the music list

k i had the same problem twice,

the first time i couldnt fix it because i ended up getting a device read error when i tried to acces it in my computer, but i think whatever caused that was different than the second time.

this time my device retained all the songs origionally on it but wouldnt reckognize any new songs. In addition to that, when i deleted all the songs off the player and only put a couple back on the player didnt register those either. so it would seem to me that it is a problem with the device's database refreshing algorithim...although thats just a guess. fix it i copied all the data & folders off the sansa (including the .txt and .sdk files) and stored them on my desktop. After that I tried the e200 firmware upgrader available at

After messing around for 2 hours trying to figure out what was going on i deleted all my music, videos, recordings and pictures off the device and proceeded to format it in msc mode.

after the format was complete, i re-copied the data i had backedup on my desktop and pasted it back onto the sansa.

it seems to have worked...but then again i still don't know what caused the problem so it may not work for you. (i think it may have been something to do with one of my music files since both instances happened after i uploaded the same 5 songs onto the player)

also, i had numerous virtual folders & files that had conflicting sizes and would not open when i clicked on them (windows says they had +4GB sizes but properties says 0B also when clicked i get a file not found error).

hope this helps.

Nov 22, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

How to upload songs into Sansa E250

Th device may be too full. You need at least 6MB for each GB of music on the device to create the "database" or GUI. Delete a few song, restart the device. Best of Luck.

Oct 08, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Screen remains on Refresh Database everytime I turn it on.

I've run into this also. a few options.. 1) Use the Sansa Updater software to upgrade firmware. (available on Sandisk website) 2) Sometimes adding a couple new songs back wakes it up.

Jul 28, 2007 | SanDisk Sansa e250 MP3 Player

8 Answers

Sansa mp3 player freezes at refresh database

The Same thing happened to Me once. All you have to do is reformat it. You can do this by first putting the player in recovery mode. You can do this by putting the hold button on the side where you can see the orange and then plug the device into the computer while holding the power/Menu button. Then go to my computer to Verify that it came up as 16MB-Format. Then you can type into the address bar and type in then once you do that right click on the file you downloaded and select open with compressed folder and drop and drag to the 16MB-Format drive. In the 16MB-Format drive folder select file menu and select New - Folder and rename it sansa.fmt then press enter to save. Finally move the hold switch back and disconnect the device and look at the screen and verify it is formatting and resetting once it's done and finishes the updates restart and if needed pick your language. check and see if you can use your player.

Mar 26, 2007 | SanDisk Sansa e200 MP3 Player

1 Answer

Frozen on Refresh Database

Take out the four screws on the back and pop out the battery then put it back on. Make sure you synced the songs properly. Add to the problem how you added your songs and I might be able to help.
Good Luck

Feb 04, 2007 | SanDisk Sansa e250 MP3 Player

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