Question about SanDisk Sansa e250 MP3 Player

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Sansa wont turn on/isnt reconized

My sansa express suddenly stopped working. it turned off in the middle of a song, isnt reconized by my computer or the chrager that it came with that plugs into the wall. i can plug it into the usb of the computer but its not reconized, it only says connected, and only somtimes does it say that. other times i just has the blue dog. when i hold down the on button, "sandisk" apperars then the screen returns to being blank. what has happened to my sansa and can it be fixed? it is relitivly new from about june, i hadnt expected any problems.

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Re: sansa wont turn on/isnt reconized

I will recommend you to get a firmware upgrade for the device...if that doesnt do it, you will need to contact the manufacturer so they have RMA the device,usually update the firmware solve the problems you are having...

Posted on Jan 03, 2008

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I was listening to the player and it all of a sudden wouldn't shut off and it wouldn't charge, after 2 days it charged and i was able to get into the files but it wont let me delete the files and says my...


When the Sansa Express keeps freezing you can RESET the device using next step:
The device can be either on or off, player NOT connected to the computer:
Press and hold the Volume Up (+) and Select buttons simultaneously for approximately 20 seconds.

When the "rebuilding database" message keeps coming back, the player will need an update.
Use the Sansa Firmware Updater (works on Windows only) or go for the matching download on the forum:
The Sansa Firmware Updater will contain the driver for the computer to perform a firmware update on your player [ METHOD 1 ].
When downloading the driver package manually, first put the driver "StMp3Rec.sys" in the correct folder on your computer. Next start the SansaExpressUpdater [ METHOD 2 ].
During this update, connection between player and the computer is based on MTP mode, Media Transfer Protocol: Drivers and software are needed to get access to the player.

The player could also be accessed in MSC mode, seeing the player as a removable disk. How to get connection in MSC mode, see next link:

Manual for Sansa Express:

Support site for the Sansa Express:

May 19, 2010 | SanDisk Sansa MP3 Player

1 Answer

"Liscense expired" on sansa express 2G

If you downloaded the songs onto your player free from a mp3 website, there songs most likely were protected by a liscense which only allows you to listen to the for a certain of time (usually a month) as a trial so you will buy the songs to keep it as long as you like. If you do not wish to purchase the songs from that place you are getting them from, you can either go to another free website without a liscense on their songs and get them there or purchase them from another site you like.

Mar 06, 2009 | SanDisk Sansa MP3 Player

1 Answer

Sansa wont reconize

Substitute REC for volume + in the following instructions:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Nov 23, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa wont sync songs.

If you simply just deleted the previous tracks that were on your mp3 player the computer might just reconize that they are still there and that it isnt necessary to put them on agian. if you try formatting your mp3 player it might help, or instead of sync your music to your mp3 player, there is always an alternative way, you could copy and paste them into the folders of your mp3 player.

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hold the volume button + - at the same time, and push the power switch up

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Since I haven't heard back, I am going to clear this from my queue

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I had the same issue. Plug the player in your PC. Go to "my computer" right click the Sansa player. Go to Properties and then select the "tools" tab. Run the error check and the disc defragmentation

Mar 25, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

My sansa wont turn off its just a blank screen

ive had that problem b4 i dont no if uve already fixed it or not, but all you do is hold the power button fer 15 seconds and itll shut off

Mar 13, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

One side of the headphone stops during the song...

when ever i turn on the device it is saying refreash data and when am turning it off it will not turn off.

Mar 06, 2008 | SanDisk Sansa e250 MP3 Player

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