The 'incompatible cartridge' error message is not a common error message associated with the Photosmart C5180 printer model - in most cases when the HP02 cartridge is not recognized, or has poor connectivity, you will normally receive an "Unrecognized Cartridge" or "Cartridge Problem" error message with a big RED X; in most cases (like 99.3%) the smart chip needs to be replaced with a new one - please note the chip life has 25 month expiration window from the time the cartridge is initially installed into the printer. Costco and Fry's Electronic's provide this top-notch refilling/programming service today.
you also verify the permanent built-in PRINTHEAD performance inside this
legacy printer model (either one of the procedures below applies to all
printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please
visit our HP02 system support page which includes videos of everything
mentioned below: http://inkjet411.com/?page_id=1372
ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
43 PRINTHEAD Health Diagnostics
Video Procedure: http://inkjet411.com/?page_id=2391
Press * and # keys simultaneously.
Special Key Combo" will be displayed.
Press 123 to display the 'Support/Service' menu.
At 'Support/Service' menu, click the Right Arrow
3 times until Special Reports menu is displayed.
Select Ok, then click Right Arrow 2 times until the
'print-mech button tap' menu is displayed.
Select Ok ('code = 0' will be displayed); click
and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you
need to decrease numerical count.
Select Ok. The test page prints.
Check the 4th line at the top of the printed
report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen
Status: Pen OK".........if any other message
is displayed then the PRINTHEAD may have failed and may need to be replaced (if
part is still available). It is suggested to perform the 'Printer Reset'
procedure below to first rule out printer firmware related problem.
ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press
the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button
several times to select 'Print Test Page', and then press 'OK'. The test page
Tap 43 PRINTHEAD Health Diagnostics
See Video Procedure: http://inkjet411.com/?page_id=2377
ON the printer.
and Hold the "Print Photos" & "Red Eye Removal" buttons.
will see a new screen that says, "Enter Special Key Combo"... The Key combo is:
press and release in sequence the "Red Eye Removal", "Print Photos", and then
"Red Eye Removal"
through the menu by pressing the right arrow button until the display says
Ok, then press the arrow button until the 'print-mech button tap' menu is
Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43'
Ok. The test page prints.
the 4th line at the top of the printed report; an electrically good/stable
PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is
displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is
not replaceable). It is suggested to perform the 'Printer Reset' procedure
below to first rule out printer firmware related problem.
For additional and advanced HP printer diagnostics,
please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing
related issues please visit http://www.inkjet411.com