Question about Lucent PARTNER18 Corded Phone

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Ring back When forwarding a call and there is no person there to take the call, it will ring back to the operator instead of going to voice mail. Only on one phone in an office of 20. Can this be changed?

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1 Answer

If you call the extension internally, does it just ring no answer?

You will need to go into programming:
At extension 10 or 11:
Feature 00
Left interom twice.
#310
enter the extension you are having a problem with
pres the 1 button
the display will say 1-Assigned
Feature 00 to exit.

Posted on Jan 03, 2008

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1 Answer

Toshiba dkt 2010-sd voice mail doesn't answer


To help you I would need to know what type of Toshiba main cabinet you have. If you have a CTX or CIX it may be that your system call forward is turned off. If you dial #620 at the extension in trouble it will turn the system call forward on. #621 turns it off. The proper sequence for "No Answer Call Forward" is Press ext. button + #6031 (tone) + dial main ext for voice mail + timer (08~60)
(tone) . #6051 removes this type of forwarding.

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Calls going directly to message - not ringing


This could be several things. Most likely is that the telephone itself is either out of service (unplugged) or defective, or forwarded directly to voice mail. If you go off hook and hear "bouncing dial tone" then it has been forwarded. Un-forward it to fix the problem. If that's not the problem, then contact your telephone system support person. Hope this helps.

Feb 27, 2014 | Mitel Superset 420 9115-000-200 Dark Gray

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I have put a main greeting on my Norstar M7310 phone for all 5 incoming lines, however one of our incoming lines has grabbed a personal message form another extension and callers get that personal message...


You need to know what extension is causing the forward directly to voice mail. Chances are that this extension has ringing lines programmed to it and the forward on busy is to voice mail. ANY PHONE THAT HAS RINGING LINES SHOULD NOT BE SET TO FORWARD ON BUSY. If they happen to be on the phone when a call comes in it will go straight to their personal mailbox.

Aug 09, 2013 | NorStar M7310 Phone

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No voice mail on my nortel phone


sounds like your forwarding is not set in programming for no answer or busy.

Aug 22, 2012 | NorStar T7316E Corded Phone

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How do I send a call to internal voice mail?


Use feature 986 (transfer to VM) then enter in the co-workers extension number. That will bypass the extension and send the caller directly to his voicemail.

Jun 29, 2010 | NorStar M7324 Telephone

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Hello I have a KX t7730 with 4 lines installed in it. the problem is that if person X phones and i am on the line speaking with person Y, than person X go's into voice mail instead of being "dragged " to a...


My office phone is set to Call Forward No Answer to Voice Mail.

I'm guessing that you are learning the difference between the TA series and the TAW or TDA series. Call waiting is programmed from a CW code dialed into the intercom (ie 7311 or *7311) and call forwarding to VM is programmed by a 71x or 710x or *710x command. In a TD TDA or TAW system, you get CF BUSY, CF NO ANSWER, or CF busy/NA.
In a TA you only get CF ALL, or CF Busy/NA.

So, if someone rings your phone while it's busy, there is no indication, just an immediate forward if that feature is set.

Carl


Dec 07, 2009 | Panasonic KX-T7730 Corded Phone

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Need more rings


You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC

Oct 16, 2008 | NEC Electra Elite DTU 16D-2 Corded Phone

1 Answer

Calls automatically go to voice mail


When you pick up the handset ...do you hear a stutter dial tone? Forwarding or DND might be on.

Oct 16, 2008 | Avaya 5400 Series 5410 Phone

2 Answers

Call Waiting


THere are two answers to you question, depending on certain options and conditions.

First, where is the voice mail and where is the call waiting coming from?

1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.

2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.

3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.

My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.

As Always, YMMV

Carl

Sep 14, 2008 | Avaya Partner 34B Corded Phone

1 Answer

Operator voice mail


Your programming is off by one hour. Check the system clock and make sure it is on local time. Some systems require a manual reset back and forth for daylight savings.If the clock wasn't corrected, this will account for the voice mail redirect. Thank You. Jerry

Jan 29, 2008 | Toshiba DKT3020SD Corded Phone

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