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Digital Arts and Crafts Studio

I am trying to install the Fisher Price Digital Arts and Crafts Studio on my laptop. The message I get reads, "The Video Adapter device driver is not properly installed or is not compatible". I have uninstalled and reinstalled my driver software, and it is up to date. The program still will not install. I contacted Fisher Price, but their support was not helpful at all. What do I need to do to make this thing work????

Thanks, Somer Page

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Re: Digital Arts and Crafts Studio

Heya definitely is a video card issue. First you MUST have at least 75meg ram. Next, try this:

1. Bring the "Display Properties" dialog window (right-click on the desktop, click on Properties)
2. Click on the "Settings" tab. (make sure your screen resolution is set to 1024 by 768, and the color quality is 32 bits)
3. Click on the "Advance" button (this will bring a new dialog box)

On the newly opened dialog box:
4. Click on the "Troubleshoot" tab
5. Set the "Hardware acceleration" to "Full" (drag the slider all the way to where it says "Full")
6. Click "Apply", then "Ok" (this will close the dialog box)
7. Close the "Display Properties" dialog window by clicking on the OK button.

Try turning the toy ON now. If it doesn't work, try lowering the Acceleration to as low as possible.

Maybe you can make your kid's own ID on the computer so they can log in to this and not bugger up your own log in.

I hope this helps.

Posted on Jan 04, 2008

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I actually have a WORKING solution!! This is the e-mail that Fisher Price Customer service sent to me after 3 calls to them, 1 to Microsoft:

"After review of the logs you sent to us, your video card NVIDIA GeForce FX 5200 was last updated on 5/16/08. Please contact your video card manufacturer for an updated driver. Also, inquire if your card is compatible with DirectX 9 and DirectX 10. The Digital Arts and Crafts Studio requires DirectX 9 or higher to operate. You will then need to sign on to your computer as the administrator and update your video card." (Make sure your video card is compatible and the drivers are up to date.)

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Go to My Computer, locate the DACS CD, right-chick to Explore, locate and click into the DirectX subdirectory.
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I believe either reinstalling DirectX or the Windows Update saved me. I'd been having issues with Windows XP before this because remnants of my Windows 98 were hanging around and ruining things. Something in my DirectX had been creating errors as well, even though it claimed NO PROBLEMS WERE FOUND...

I don't know. I just did everything, crossed my fingers, and now my little sister has her Arts & Crafts Design Studio! I hope if anyone is still checking this, this solution helps them, too.

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