Question about Creative Labs ZEN Vision:M Digital Media Player

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Creative zen M Video has lines in it like color is going out.

I take very good care of my unit its always in a leather case and when not in use its in my coat pocket any advise would be greatly appriecated.

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Re: Creative zen M Video has lines in it like color is...

Your video bitrate is WAY too high - thats why the ZVM is producing these lines, its processor is not able to handle such bitrates. Anything over 1300-1500 will produce problems on playback. Try 1200 for good stability. Audio bitrate should also not exceed 192 for stability.

Posted on Jan 07, 2008

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Creatinve Zen 4GB video - Photos, not turning on.


  1. try a reset: Insert a paperclip into the reset hole at the bottom of the Vision
  2. Or, try running off mains power, not battery (in case you have a dead battery)
  3. If you're able to get in to the system, try going into Recovery Mode
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

May 31, 2008 | Creative Labs Zen Micro MP3 Player

4 Answers

My zen mozaic won't support any video files i put on it. what files does it take?

well, creative zen likes avi, mpg and wmv formats

the reason that your creative zen won't read the avi is because the necessary codec is missed.

you can use iorgsoft creative zen video converter to convert the video to mp4,wmv then put them to creative zen.

if you want to put DVD onto creative Zen, fine, you can use iOrgsoft DVD to Creative Zen converter to remove the DRM(Digital Right Management) and regional restriaction from DVD, and you can also use it to convert DVD to avi, wmv or mpg for playback on creative zen.

May 15, 2009 | Creative Labs Creative Technology Zen MP3...

2 Answers

Cant get videos on my Creative Zen Mozaic 4gb

The videos have to be converted using Creative Centrale in order to placed on the player. This was the same way with a lot of Creative's Zen line of players also.
If you don't have the copy that the Mosaic came with, you can download it here.

It is under the "Applications" section.

Mar 19, 2009 | Creative Labs Creative Technology Zen MP3...

4 Answers

Cant import video

You need the software for the Mozaic. Most Creative brand players need the software it came bundled with to convert videos before it can added to the player.
If you don't have the Centrale software CD to convert videos, you can download it from Creative's site here:

Choose the "Applications" section on this page, you want the Creative Zen Mozaic Starter Pack.

Mar 15, 2009 | Creative Labs Creative Technology Zen MP3...

7 Answers

Instruction for zen mosaic by creative

I think alot of people are having the same problem I was. We got home, opened the box, plugged it in the computer, and nothing useful happened so then we installed the mini-cd. Well the thing is windows stops looking for a driver once it searches and finds nothing, and unfortunately those of us using XP do not automatically have the drivers. So...

-If you have not already installed the mini-cd, do so, or download from Creative's site in the support section(if you do you might want to grab the latest firmware update)
-Once pack has been installed the drivers have been as well, BUT as I mentioned we now have to tell windows to look for them again.
-Reconnect your Mosaic
-Right click "My Computer"
-Chose "Properties"
-Click the "Hardware" tab
-Click "Device Manager"
-A window will pop up and you will see a long list with (hopefully only) one thing under the "Other Devices" sublist. It should be something along the lines of "Creative Zen Mosaic". Right click it
-Chose "Update Drivers"
-Follow prompts agreeing to search and auto install
-Once install is done, in a moment the screen on your Mosaic will say "Docked"
If you have downloaded the updated firmware this is the time to install:
-Ensure your Mosaic is in "Docked" mode
-Execute the firmware update
-Click "Upgrade"
-Wait (it takes a moment or two)
-Updater will say it is complete
-Mosaic will reboot
-Click "Close"

Hope that helps.

Dec 11, 2008 | Creative Labs Zen Touch MP3 Player

6 Answers

My creative zen screen was flickering white


I've seen a million reasons why people think their Creative Zens are going to the white screen of death. I've tried a million different things myself in trying to 'solve' the problem. The only quick-fix that has worked consistently was freezing the Zen (in a plastic bag, of course). After freezing it, it always boots fully the first time I turn it on, but your guess is as good as mine as to how many times it will work before having to freeze it again.

To me, the problem has always seemed like it had to do with a lack of connection or contact inside the thing. So, my next theory has proved - so far - to work even better than freezing. However, it's a bit of a risk to the LCD screen. I noticed the casing seemed a bit "loose", so I squeeze it (be careful not to break the LCD!!!!) as I turned it on. The first time I did this was last night. The Zen has properly booted every time I've turned it on since then. I've left it for hours and turned it on occasionally when I've thought of it...and presto!

My brother is an electronics expert. I described the problem to him and asked his opinion. Without going into detail (that I can't remember anyway), he concluded that there are contacts in the casing for the LCD that just aren't quite making the contact.

I fail to understand why Creative refuses to do anything about this problem when it seems that it would be a simple fix. I understand that they have more lucrative business to attend to, but selling a bum product and not even acknowledging the problem - much less fixing it - just isn't right.

Jun 20, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Converting video

Double-check to make sure you have all the correct Codecs installed:,/?St=95,E=0000000000373149783,K=1742,Sxi=15,Case=obj(12965),Kb=ww_english_add,VARSET=ws:

Not every file type is going to be able to be converted using this siftware - you may need to convert first to avi or some format that the Creative converter recognizes, and then re-run the conversion and transfer.

_Tha Mp3 Doctor

May 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

There is a single black line on my Zen V Plus screen

bad screen
if you want it fixed go here:

Sep 15, 2007 | Creative Labs ZEN V Plus MP3 Player

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