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MY COMPUTER HAS BEEN LOCKED

HI MY NAME IS DONNA I REALLY NEED YOUR HELP MY COMPUTER WAS ON SCREEN SAVER I CAME OUT OF SCREEN SAVER AND IT TURNED BLACK, THEN I PRESSED Ctrl, ALT, DELETE, THEN IT CAME UP THIS COMPUTER IS IN USE AND HAS BEEN LOCKED. ONLYCPQ21456269912/DONNA OR AN ADMINISTRATOR CAN UNLOCK THIS COMPUTER! MY MOTHER GAVE ME THIS COMPUTER IT WAS HERS IT IS A PRESARIO 6OOO COMPAQ,I REALLY NEED YOUR HELP SO I CAN DO MY WORK FOR SCHOOL DO YOU THINK YOU CAN HELP ME.

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  • DONNA888 Jan 02, 2008

    Thank you so much it helped me i did that and then i rebooted it !

    Thank You
    Donna Li Vigni

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Hit the power button till it shuts down. Let me know what happens when you turn it back on.

Posted on Jan 02, 2008

  • Thomas Christopher
    Thomas Christopher Jan 03, 2008

    If this fixed your problem, could you please rerate as FIXYA?
    Thanks for the update!!

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