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Kenmore 24032 \ 24036 Top Load Washer
Problem for Kenmore 24032 \ 24036 Top Load Washer

My kenmore 70 series washer filled up with water and then stopped




By gsbardin1 on Oct 31, 2009

" "
My kenmore 70 series washer filled up with water and then stopped. It will not drain or do anything. Is there a way to troubleshoot or do you know what I need to change.
Comments:

Oct 31, 2009

- You are correct, a top loading basic kenmore. What if it won't do anything. Tried other settings and no noises, no movement. I unplugged it and plugged it back in. Nothing. It is still full of water. I am about to remove the water pump, but could it be the motor burned out?

Same Problem

Nov 07, 2009

-   How do you get to the door activated switch? This same thing just happened to my Kenmore. Is it something a novice can fix? -   lamahob

Best Solution

posted on Oct 31, 2009
Very Helpful)

oldguy5

Rank: Guru  Kenmore Washers & Dryers  Expert
Rating: 95%, 119 votes
This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

If the washer does nothing after filling, I'd try it on a different cycle.

If it works on another cycle, the problem points to the timer itself.

If you can hear the motor trying to run but the washer will neither agitate nor spin, the problem points initially to a Motor Coupler.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission. It's used as a fail safe device and consists of three parts. Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes. The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.



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Solution #2

posted on Nov 06, 2009
Not Rated)

mirefim

Rank: Apprentice  Washers & Dryers  Expert
Rating: 0%, 0 votes
Before tearing it down and replacing expensive parts you might want to make sure the door activated switch is not coming apart. They are known for this. I have had to fix 3 already.
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