Question about Bravetti EK119H Electric Kettle

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Does not work...displays "EE" only when pluged in.

Any help would be great and where can I find an online manual?

Thanks, Nick

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  • 5 more comments 
  • lisa6 Jan 08, 2008

    I also have a Bravetti kettle - worked once - now displayss "EE" as well. The owners' manual offers no solution to this code and unfortunately, since I bought this kettle at Canadian Tire in Aurora - they will not exchange it without a receipt - which I can't seem to find.

  • oramj Apr 16, 2008

    I have the same problem and i have lost the recipt. The base displays "EE" even without the kettle on it. Therefore the problem must be in the base! Any ideas.

  • 95harley Apr 21, 2008

    I have the same problem, contacted Euro-Pro (1-866-694-6401)about warranty, they are sending full refund, but this takes about three months, I first contacted them Jan/08 and I'm still waiting ............. this company just keeps telling you the "cheque is in the mail" ..... I'll believe it when I see it!

  • Anonymous Jul 29, 2008

    I'm having the same EE problem - for the second time. Canadian Tire cheerfully replaced the first one, but clearly we're going to have to ask for another model.

  • berasategy Nov 06, 2008

    I just bought the kettle three days ago and it's happening the same. What a shame !!!!

  • lakeracer900 Apr 04, 2009

    Bought the kettle 4 months ago loved it untill the EE code came up! WTF! Should of bought the $20.00 kettle. Still have receipt maybe I will call too for a refund!

  • Sylcar Jul 28, 2010

    Ma fille vient de me rapporter sa bouilloire avec le code EE en me demandant de la réparer.... Elle l'a reçu en cadeau et n'a pas les papiers requis pour un remboursement. Je ne suis pas un réparateur Maytag et je suis persuadé que les produits chinois sont à brève échéance des vidanges! Dis moi OPC à qui m'adresser pour remettre à son producteur ce ''mauvais produit''


    Sylvain Caron

    Un client très insatisfait.....



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Try contacting Bravetti/ Shark for manual or perform a european search for the manual. EE might equate to temperature sensor damaged by overheating thus the signal is being send to the microprocessor as inoperative in the firmware.

This design had no safety features for cutting off the heating element if kettle boiled dry - so if you left the kettle on without water the temperature sensor would overheat and become inoperative.

I hope this assist.

Posted on Jan 15, 2008


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info: Please wait for a Samsung Agent to respond.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
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info: You are now chatting with 'Darlene'
Darlene: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Nick: Good evening
Darlene: I see that you are not chatting from USA. Let me know the place of purchase of the unit.
Nick: USA
Darlene: Please let me know the Samsung Unit model number you have. You can find the model number on the label attached to the right side of the Unit.
Nick: DV410AGW
Darlene: Let me know the exact issue you have with the Dryer, so that I can assist you to isolate and troubleshoot the issue.
Nick: Ok - the dryer is displaying the hour glass symbol, but it's not on a drying cycle
Nick: I tried unplugging it but it hasn't reset
Darlene: Let me know if the dryer works fine when you select any cycle.
Nick: it wont start
Nick: Is there some way of resetting the dryer? I think there is a programme stuck in memory
Darlene: Let me know if you are using Dryer in UK.
Nick: no
Nick: I'm working here for 2 days
Darlene: If your dryer is showing an hour glass on the display, it is normal. The hour glass is there to let you know that there is a cycle in progress.
Nick: I know this. I read the FAQ
Nick: But it wont start and the symbol remains even after it's been unplugged
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Darlene: Let me know if you have tried to unplug and replug the unit from different wall outlets.
Nick: Cmon, be serious
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Nick: It's not my outlets
Darlene: I am sorry, a physical diagnostic is necessary to determine the exact defective part on your device.
Nick: I left it unplugged while I am away
Nick: I will try when I get home
Darlene: I recommend you file online service request to schedule service appointment, there you can get the Service Center information, so you can contact them.
Darlene: Would you like me to provide you with the link to fill out an online service Request?
Nick: Yes please
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