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CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
you will need to get an operating system boot disc, such as an original windows XP, vista or windows 7 disc,, or use the restore disc that came with the product.
1.) boot from the disc (usually f9 at the boot pompt) thn select your cd drive as the boot device. 2.) follow the onscreen instructions.. 3.) select new instillation instead or repair or restore. 4.) follow onscreen instruction.
You need a Windows OS install or upgrade disc appropriate for the one on your computer (including the service packs you have installed). The Acer disc will only restore to the original configuration. You will need to try to get an OS disc from Microsoft (difficult if your computer is out of warranty) or from someone who has one. Try locating a Windows User's Group (many of the members have multiple OS discs and will lend them out) in your area or a local repair person. Then you can use the Recovery Console.
Alternatively, get a Unix CD and an external hard drive or optical disc writer. Boot from the Unix CD (usually you can press F12 to access the choose boot location). Then plug in the USB hard drive or optical disc drive. Mount this disc and copy your important data from the non-bootable disc to the external media. Then run the Acer disc and download all the updates before trying to reinstall software and return the files to your machine from the .
In Win7, everyone can create this from Start > All Programs > Maintenance > Create a System Repair Disc. (So then you get one burned from any Win7 computer as long as you match Home Premium, Professional, Ultimate.)
I hope this helps.
Cindy Wells (please note that if your restore disc provides an OS earlier than XP SP3, Windows Update will not work. You will have to manually find the updates on microsoft.com)
Run Acer eRecovery Management
Copy the Acer factory default backup disk Image
Create backup of the system
Create a complete backup
Creating an incremental backup
Erase a backup point
Using the option â€˜â€˜Burn Diskâ€™â€™
Burn a backup disc with the factory default settings
Burn a backup disc with the parameters of user
Copy the current system configuration to disc
Burn a disc backup software
Restore the system
Restore system to factory default settings
Restore system from backup user
Recover the system from CD / DVD
Re-install applications / drivers
Other means of System Restore
No Restore CD / eRecovery / password / ALT + F10 or F10
If you have recovery disc or back up disc put it in and restart the PC and start tapping the F12 key until at the Acer splash screen, you should get now see your boot order, now use your up and down cursor key to highlight the CD/DVD drive and then press enter, this will now start the recovery disc that you put in, just follow the on-screen instructions.
If you don't have a disc, restart the PC and at the Acer splash screen start tapping the ALT+F10 or just F10 and if you have a recovery partition on your hardrive then the recovery program will start up, just follow the on-screen instructions.
Well in fact there is nothing to do but buy a new version of XP. You see the version of XP built into the machine is an OEM version manufacturers use that recognises a particular Motherboard. If a new motherboard is introduced the old operating system will 'Think' this new cant have this and wont work.
You would as you are on line contact Microsoft direct And tell them the new mother board/ existing drive story and they will possibly send you a release key.