Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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New Printer - Issue with installing printhead

Once I installed the printhead and associated cartridges I received an error "no printhead installed." The instructions on the panel said to install or re-seat the printhead. I did this numerous times and the error message doe not go away.

HELP ...

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  • Regaltime28
    Regaltime28 May 11, 2010

    Did you use a new OEM (HP) Printhead Cartridge or an aftermarket brand?

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For all the issues related the printhead or any other element of the printer, you can get assistance from the user manual of the printer. And if you do not contain the user manual, look for the instructions online. CreatBot F300 Dual Extruder 3D Printer

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First of all.. make sure that you remove the packing material from the cart or print heads and put them in properly.
then also if it it gives the same probem then try it with the old print heads.. if it doesnt gives any eror with the old ones then replace the new ones..
new ones are bad..
return them to store

Posted on Nov 06, 2009

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Posted on Jan 02, 2017

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How to fix hp 8600 damaged cartridge message?


If you observe the error message "One of more ink cartridges may be missing or damaged", "Cartridge Damaged", or "Ink Cartridge Failure", "The following cartridges are not intended for use in this Printer", etc. then the printer is not recognizing the installation of the refilled ink cartridge(s) or 'smart chip' which is affixed to the rear side of ink cartridge is causing the detection issue. This type of issue can also be caused by a bent pin on the PRINTHEAD assembly or one (or more) electrical contacts are dirty on the PRINTHEAD assembly (especially if the same error occurs with a brand new HP ink cartridge).

(1) It is first suggested you remove the respective ink cartridge from the printer and thoroughly clean the cartridge's smart chip's gold contacts/electrical surfaces using an isopropyl dampened lint-free towel. Ensure no ink residue is present on surface of the chip. Also ensure the chip is located in the proper position. Please refer to the 2nd photo on the following Inkjet411 support page - carefully inspect chip position to ensure it was properly placed: http://inkjet411.com/?page_id=1999 Following cartridge 'smart chip' gold contact cleaning, please re-install the ink cartridge and retest.

(2) Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Please refer to printhead removal procedure below for reference. Often, you can gently bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867


----
SPECIAL NOTE FOR BRAND NEW HP PRINTER MODELS (temporary issue until approx. mid to late August 2014):
If you continue to observe "One of more ink cartridges may be missing or damaged" alert messages, please note that printer firmware versions CKP5CN1334ER for the newer HP Office jet Pro 8100 and 8600 printer series (manufactured after Nov./Dec. 2013) do not allow the replacement chip to function (this problem temporarily impacts brand new HP printers only -- this problem will be resolved sometime in June 2014 with the release of upgraded smart chips to all Costco stores which will work in the newer printer models).

Confirm if your printer is impacted:

1. Verify 8100/8600 printer firmware - print the PRINTER STATUS REPORT or PRINT QUALITY DIAGNOSTIC page to verify your firmware version.
2. To print the printer status report, on the printer control panel, press and hold the (Cancel) button for three seconds (i.e. 8100 models). Alternatively, you can print either of the reports from the TOOLS menu if this does work.....OR.......
3. Check 'Product Information' - 'Firmware Version'
a. CKP5CN1334ER for the HP Office jet Pro 8100 and 8600 printer series
b. If your printer has this printer firmware version, then you may be impacted.

If the error message persists then we suggest you return the cartridge(s) to your refiller and request to have the 'smart chip' (attached to cartridge) replaced with a new chip*. If Costco does not have the NEW CHIP VERSIONS yet, then request a refund for the refill purchase.
----

However, if the same problem occurs with a 2nd cartridge (or manufacturer's brand new ink cartridge) then the PRINTHEAD may either have ink on the internal electrical surfaces (where cartridge mates to it) or the PRINTHEAD may have a bent or deformed contact pin. Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Refer to printhead removal procedure below for reference. Often, you can bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867

You should also ensure the EXTERNAL electrical contacts on PRINTHEAD are clean of any ink residue. Clean with damp towel to remove residue. Refer to the 5th photo on the following Inkjet411 support page: http://inkjet411.com/?page_id=1999

---

ADDITIONAL ERROR MESSAGES / NOTES:

2. An "Ink Cartridge Depleted" message can be observed (printer will cease print operations) when an ink cartridge 'really is' out of ink. HP has small sensors which look into the bottom of the ink tank to ensure ink is present. Typically you will receive 'Low Ink Warning' messages just before this occurs.

3. Since the printer monitors ink usage/drop counts, it will display the 'Ink Sensor Warning' messages when it 'predicts' the cartridge should be out of ink, but these messages can be temporarily ignored and you may continue printing. Eventually the 'Cartridge(s) Depleted' alert message will be displayed when the cartridge truly is out of ink.

4. The "Use Color Ink Only" or "Use Black Ink Only" messages can be caused by poor contact (i.e. electrical connectivity) between the ink cartridge's 'smart chip' and the carriage assembly (which the ink cartridge plugs into). Typically a 'Red X' will also be displayed on printer control panel LCD or Window's pop-up screen when this condition is present.


*This type of error may be caused an electrically damaged 'smart chip' which is affixed to the rear side of the cartridge itself, a mis-aligned chip (wrong position), an incorrect replacement chip type (i.e. operator installed the wrong chip on for that color and/or tank size). In most case the cartridge will need to have a new replacement chip installed. For more information on chip placement, refer to Section A on the following Inkjet411 support page: http://inkjet411.com/?page_id=913


For any additional questions please contact us directly: Inkjet411help@gmail.com

If you need to purchase a new HP 950/951 ink cartridge, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating.

-Thank you

Jul 31, 2014 | HP Officejet Pro 8600

2 Answers

Printer officejet pro 8600 cartrige 951 is full but printer thinks its empty. how to reset printer


use only new cartidge. Its the best thing you can do if you want your printer work fine with no trouble.

Mar 31, 2014 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Colour ink cartridge not reconise. replace colour ink cartridge.cod 3603


To resolve the issue:
  1. Make sure you install the correct type of KODAK Ink Cartridge for your printer. Currently we offer two types of ink cartridges (10 Series and 30 Series). Installing the wrong type of ink cartridge may result in this error. You will need to install a new, correct type of KODAK Ink Cartridge.
    NOTE: For more information, see Which ink cartridges to buy for all-in-one printer.
  2. If you are using the correct type of KODAK Ink Cartridge, reinstall the color ink cartridge.
    1. Open the printer access door.
      NOTE: If the ink cartridges don't move to the center, see Printhead and ink cartridges don't move to center with access door open.
    2. Wait until the printhead is idle and silent, then pinch the latch on the color ink cartridge with your thumb and forefinger and lift it out of the printhead.
    3. Install the color ink cartridge back into the printer, making sure to press down on the thumb tab until it clicks into place.
    4. Close the printer access door. For printers with LCDs, follow the instructions on the LCD screen.
      For more information on installing ink cartridges, see the Extended User Guide for your printer. Review Maintaining Your Printer - Replacing ink cartridges.
  3. If the error continues, restart your printer:
    1. Turn off the printer by pressing the power button.
    2. Wait five seconds.
    3. Turn on the printer.
  4. If the error continues, and you have extra, new KODAK Ink Cartridges on-hand, try to install a new ink cartridge (or a set of new ink cartridges).
  5. If the error continues, contact us.
When the issue is resolved, we highly recommend that you upgrade the firmware for your printer for optimum performance:
  1. Locate and select the firmware for your printer.
  2. Follow the instructions to install the firmware.
Source: http://support.en.kodak.co.uk/app/answers/detail/a_id/39315/selected/true

Jun 07, 2011 | Office Equipment & Supplies

1 Answer

I just purshased a lexmart pro 705..How do you install the ink???please help


Replacing ink cartridges

Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately

after removing the old ones or the ink remaining in the printhead nozzles may dry out.

1 Turn on your printer.

2 Open the printer.

Note: The printhead moves to the cartridge installation position.

3 Press the release tab, and then remove the used ink cartridge or cartridges.

4 Install each ink cartridge. Use two hands to install the black cartridge.

Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air.
5 Close the printer.

The setup guide is on theCD you received with the printer.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe



I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Feb 23, 2011 | Lexmark Office Equipment & Supplies

1 Answer

Kodak 5300 shows "color ink cartridge needs replacing",even with new cartridge,and new printhead..Ink level display shows color cartridge empty,and its brand new..


Try this one
Take out the inks and printhead
Leave the cartridge door open, then unplug the power cord from the back of the printer while the access door is open
Close the cartridge door once the cord is unplugged
Reconnect the powercord, turn on the printer, then your printer will look for your printhead "Printhead missing or not installed correctly..."
Then put everything back. make sure it will snap in to place. Then print a calibration page, then scan it. This is just over writing the error message.
Thanks Josh - Kodak Tech Support

Sep 23, 2009 | Kodak EASYSHARE 5100 All-In-One Printer

1 Answer

Followed instructions for i860 error5200 and now get a new issue


You will need a new printhead, you only remove to see if that's the problem, wrong or missing cartridge error means the printhead has gone bad.

Aug 28, 2009 | Canon PIXMA MP130 All-In-One InkJet...

2 Answers

Kodak all in one printer instalation error codes


Unfortunately, the only way to possible fix this error is to get the printhead out and reseat it. You can do that by removing the ink cartridges. Right above where the black ink cartridge was, at the top left hand corner of the printhead, if you push up towards the ceiling there should be a button that releases the printhead. You should now be able to tilt the printhead forward and pull it out of the printer. Reseat the printhead by putting it back in the printer and pushing straight back on the back wall of the printhead. It should snap into place. Replace the ink cartridges and close the printer. If the error clears, download the newest firmware from kodak.com so this never happens again.

If these steps do not clear the error however, call Kodak AiO tech support at 1800 421 6699 to get a new printhead.

Jul 20, 2008 | Kodak EASYSHARE 5300 All-In-One InkJet...

1 Answer

Newly installed and getting error on printhead and ink cartridges


If that error happens every single time you turn on the printer, that pirnthead is faulty.
But if the error only happens some times, try a firmware update from www.kodak.com/go/downloads

Jul 04, 2008 | Kodak EASYSHARE 5500 All-In-One InkJet...

3 Answers

Error message: Printhead missing, not installed correctly or has come loose


In regards to the error message with the printhead missing or come loose......I had that issue just shortly after I installed my printer. I was going crazy trying to fix it taking it out and reinstalling which was a pain, removing the cartridges and then the printhead to no avail. Finally I got smart and disconnected the power cord from the printer itself, not directly from the outlet. Once I did that and turned the printer back on the error was gone. It might have been a fluke, but it worked for me, so you might want to try it.

Jul 04, 2008 | Kodak EASYSHARE 5500 All-In-One InkJet...

2 Answers

5300 kodak eazyshare printer


Well, here is the proper way of fixing or troubleshooting that paper jam error in your printer

Open the printer access door and remove both of the ink cartridge, then remove also the printhead, after that close the printer access door, without those parts. Then it will show a message in the printer screen, "Printhead is missing or has come loose" or "Printhead Not Detected" Install the printhead, just the printhead without the ink cartridges. After that close the printer access door. Then it will show you a message"Ink cartridges is not installed,install ink cartridges". then open again the printer access door, then install the black ink cartridge without the color ink cartridge. then close the printer access door, then message must be " Color ink cartridge is not installed, install color ink cartridge" then install the color ink cartridge." the message must be,"New printhead is detected calibration require, load paper and press start"

Thats the way of overiding the paper jam error message of your kodak all in one printer
hope this will help you guys

by: E.brown

Happy Printing(", )
Kodak AIO tech support 1-800-421-6699

Jun 04, 2008 | Kodak EASYSHARE 5500 All-In-One InkJet...

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