Question about Westinghouse Flat Panel Televisions
I called early last month and talked with tech support who said they would turn my problem over to Best Buy and someone from Best Buy will contact me. I havn't heard from them and I have also misplaced the work order or service tag information.
Could you please let me know where I can follow up on this as the TV is getting worse by the day.
Gary Mc Feron
321 299 3002
This should allow tyou to track it.
There is a 20 pin cable that goes from the main board to the light engine that can cause this issue. The other possibility is the door switch or the cable that leads to it has failed. If none of those correct it then the light engine itself is the problem. Hopefully one of the earlier mentioned items is the issue as the light engine is costly. The part number for the cable is LSJA0467 and is available here http://www.partstore.com/PartNumberSearchResults.aspx?PartNumber=LSJA0467
Posted on Mar 26, 2007
SOURCE: MY Plasma Zenith TV went "POP"?
Hi again, UPDATE: my tv that was supposed to be fixed on Feb.11, just finally got fixed and returned today. Repair guys came to my house, replace the four boards that are a known problem on Feb. 11, it did help but still was not 100 percent. They had to order a pick up date to take it to the shop and it was just returned and working great. They replaced the plasma panel p/n 6348Q-C049H - $3978.88 in addition to Y-Sus - p/n# 6871QyH039B - $337.74 Z-Sus - p/n# 6871QzH044C - $244.68
Lower Y-Drive - p/n# 6871QdH089A - $132.48
Upper Y-Drive - p/n# 6871QdH088A - $132.48
for a total of just under $5,000 for the repair parts. We originally paid just over $3000 for the tv. I don't know what labor cost because LG extended my warranty parts and labor because I had so much trouble getting the attention I needed. They gave me a 6 month extended warranty for parts and labor.
Posted on Mar 14, 2008
not sure what you're referring to as a "main board", but heres the LCD Control Board for the TV
Posted on Mar 13, 2009
I am a Samsung certified Tech, they do have problems but when the LCD screen was replaced and the main board, they sould have replaced the FR board also
Posted on Sep 26, 2009
Hello: The problem is on the power supply, there are two capacitors on the power supply near the plug that goes to the mainboard, these caps will look swollen at the top on them compared to the other capacitors in the circuit, if you know how to unsolder and resolder parts then this is a simple fix. The value of the capacitors on the board are 1000uf rated at 10 Volts, replace them with 1000uf rated at 16 Volts instead so this will not happen again. You can find them at any local electronics parts store, (Radio Shack) for instance..There will be two of them that look puffy at the top,they should all be flat so spotting them should be very easy...
Thks: Have a Happy Holiday...
Posted on Nov 22, 2009
SOURCE: I have a Panasonic Viera
I agree, this is not a good thing. A brand new TV should not fail 5 weeks into its life. Unfortunately, since the store won't take it back, you're stuck dealing with Panasonic's warranty group.
Having to wait 2 - 3 weeks for a part is crazy - I agree even more. Have you contacted Panasonic Service supervisors / managers and *politely* however firmly, expressed your displeasure with the quality and service you are receiving? Ask for the supervisor's name and to talk with that person. Go as far "up" as you're willing to go, but ultimately, Panasonic must be allowed to solve the problem within the warranty period.
It might be hard to accept this time, but next time - think back on this experience you had with this Panasonic TV. Be sure to tell the supervisors / managers how unhappy you are and that you have friends looking to buy TVs - and they have been asking about what happened to yours. Tell them you'd like to tell them how great Panasonic was with this problem for you - not how a week old TV died and parts were 2- 3 weeks away.
Posted on Mar 01, 2011
Testimonial: "Thanks for the information. Yes, I did contact Panasonic customer support and at the time they were not able to give me an estimated time of arrival ."
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