Question about HP DeskJet 970cxi InkJet Printer

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Hp deskject 970cxi problem

It won't print and when I lift the lid, the color cartridge moves and points to the frown face. What does this mean?

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  • hparei Jan 02, 2008

    Nope, it means it wasn't seated properly. The error came after I installed a new cartridge. When it's empty it points to the water line. Thanks for trying. After many pages on HP web site I found the answer.

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  • Master
  • 624 Answers

THe frown face means the cartride is empty.

Posted on Jan 02, 2008

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Paper jam light on permanently, printer is jammed


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

Nov 25, 2010 | HP DeskJet 970cxi InkJet Printer

1 Answer

How do i change the ink cartridge


#
Step 1
housing beneath. If done correctly, the print cartridge carrier should move into the loading position near the center of the unit.
#
Step 2

Push down on the colored cartridge lever at the front of the carrier to unlock and pop up the cartridge lid.
#
Step 3

Pull the spent cartridge from the printer.
#
Step 4

Pick up your new cartridge. Pull the sticker and tape gently from the back and bottom to reveal the gold metal electrical contacts.
#
Step 5

Insert the new cartridge into the print cartridge carrier with the electrical contacts facing down. Press the cartridge gently but firmly into the carrier so that the contacts on the cartridge touch the contacts in the carrier.
#
Step 6

Close the cartridge lid over the new cartridge until it clicks into place.
#
Step 7

Lift the scanner unit up slightly so that the scanner support arm unlocks. While holding the unit up with one hand, push the support back into its storage slot with your other hand and carefully lower the unit back into its original position on your printer.
#
Step 8

Press the third button down from the top on your control panel---marked by an arrow pointing from a scanner icon to a computer icon---for three seconds to print out a print alignment page. When finished, follow the on-screen instructions.

Aug 15, 2010 | HP OfficeJet J4580 All-In-One Laser...

2 Answers

Error light blinks. Opening lid points to color cartridge which is a refill I just installed.


try cleaning the contacts of the cartridge and the cartridge carrier with a wet towel
if that is not working try another cartridge
for a success refiling you can find instructions here
http://www.youtube.com/watch?v=5TTFOsGRPJI

Mar 17, 2010 | HP DeskJet 970cxi InkJet Printer

3 Answers

After installing re-filled ink cartridges, both color and back & white, the printer message that shows ink level still shows low level ink? How do we resolve?


Hello,

Try this procedure:
1. Open printer lid so cartridges move to center of carriage.
2. Lift clamp and remove black or color cartridge from the holder.
3. Place cartridge on table with copper contact strip facing you.
4. Carefully place a strip of clear plastic tape over the four contacts on the upper left corner of the cartridge.
5. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position.
6. Open lid and remove cartridge again. Remove tape from left side and place tape over four contacts at upper right corner of cartridge.
7. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position again.
8. Open lid again, remove cartridge, remove tape.
9. Reinstall cartridge and close lid.
Printer will now recalibrate. Once the process is complete the ink level meter should be reading full again.

I hope this helps, if so please rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

Dec 22, 2009 | HP Hewlett Packard Deskjet 5650 InkJet...

1 Answer

What does the orange light blinking on the computer mean?


It generally means that you have an empty, damaged, or incorrect ink cartridge installed.

May 04, 2009 | HP DeskJet 970cxi InkJet Printer

1 Answer

Have just unpacked new HP Photosmart C4200 All-in-One Cannot get machine to accept cartidges which werre supplied with the printer


NOTE: The product must be on before you can insert the print cartridges.
  1. Open the print cartridge door. Figure 7: Opening the print cartridge door c00880893.jpg
  2. Make sure the print carriage moves to the right. If it does not move to the right, turn the device off, then turn it back on again.
  3. Open the packaging and remove the tape from both cartridges. Figure 8: Removing the tape c00880894.jpg CAUTION: Do not touch the copper-colored contacts or re-tape the cartridges.
  4. Hold the cartridges with the HP logo on top.
  5. Insert tri-color cartridge in the left cartridge slot and the black cartridge in the right cartridge slot . Figure 9: Inserting the print cartridges c00880895.jpgc00880896.jpg
  6. Push the cartridge firmly into the slot until it snaps into place.
  7. Close the print cartridge door.
Step eight: Align the print cartridges When a new print cartridge is installed, the product aligns the cartridge. Align the print cartridges at any other time by using the software installed with the product. Aligning the print cartridges ensures high-quality output. NOTE: If a print cartridge is removed and reinserted, the product will not prompt for an alignment. The product memory retains the alignment values for that print cartridge. Follow these steps to align newly installed print cartridges.
  1. When prompted, make sure that plain, white letter or A4 paper is loaded in the input tray, and then press the button next to OK . The alignment page prints.
  2. Lift the lid. Place the top of the alignment page face-down on the front, right corner of the scanner glass. Figure 10: Placing the alignment page c00880898.jpg
  3. Close the lid.
  4. Press the button next to OK . When the On button stops flashing, the alignment is complete and the page can be removed.

Nov 18, 2008 | HP Computers & Internet

1 Answer

Problem with color cartridge


Your ink cartridge opening may have dried up. Try replacing the catridge with a new one. Should resolve te problem.

Mar 19, 2008 | HP DeskJet 970cxi InkJet Printer

1 Answer

Help!


My exact problem too. Also when I lift the lid the color cartrigde points to the frowny face. What does that mean?

Nov 20, 2007 | HP DeskJet 970cxi InkJet Printer

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