Question about LG 50PX1D 50 in. Plasma Television

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LG 50PX1D 50 in. Plasma TV

Had a very loud pop, then the screen went dark! The TV still works, but you can just barely see the screen. My TV is out of warranty. Any Idea's?

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  • Ben Vu Feb 21, 2008

    I've got the same problem

  • Anonymous Mar 02, 2008

    There was a loud pop and then the colors were almost gone, the imagen is bad and I don't know how to discribe it but it looks like black sand on the screen that changes in intensity as the imagen changes. I tried adjusting the picture and tried viewing other sources like the DVD and I still got the same results. Any sugestion and how much should I expect to pay for repairs. By the way, seems to be ok.



    Thanks

  • LG 50PX1D-UC Mar 02, 2008

    Hi,

    There was a lowd pop in my LG 50PX1D-UC then the colors where almost gone and I don't know how to describe it but on the screen I get what looks like black sand that goes from heavy, where there is almost no image, to thin allowing a bad image to be seen. The audio seems to be ok. Do you have any sugestion and how much should I expect to pay for repair.



    Thanks

  • Anonymous Mar 08, 2008

    same problem just happened to me. obviously with the money i have spent on this tv i am not a happy camper. i will be calling come monday.

  • Anonymous Apr 10, 2008

    Bought my LG 50 in. plasma at Circuit City on 1-9-06 with an extended warranty until 1-9-09. Loved it until 3-24-08, a loud POP and then no picture, only sound. It is still in the shop - have replaced 4 boards and still not working so have ordered two more boards. Just hoping it will eventually work and last a little longer than it has so far. Not happy at all with LG at this time. Will not buy any more LG products.

  • driveshaft May 21, 2008

    i'm so disappointed for all of us to share this common thread. i feel snookered to sit here and spell out the same details the thirty plus statements before me described. Shame on you LG if you don't take care of your customers.



    12/04/05 my wife and i left circuit city with the LG plasma tv model 50PX1D, w/o ext. warr. wow ! what a nice unit. proud to have done my homework and made a good choice. 5/20/08 , SNAP. what the ?!! my picture has been described well already, as dark and grainy at best, no color at all. sound is unchanged. there should be some kind of standard here. if LG will step up here and take care of these faulty parts and labor, i will be impressed enough to continue trying different LG products . Best of Luck !



    cincinnati, oh.

  • Anonymous May 30, 2008

    I am sorry to say I have the same problem. Watching TV and pop went the picture. You can still see a black faint picture, but what a disappointment.

  • Anonymous Jun 18, 2008

    Had same problem. Bought TV 11/2005. On 10/2006 turned TV on and "POP". No picture (black screen) on sound. Called LG. Provided information and told to expect an authorized repair person in about a week and a half (they gave me an exact date). I asked for the contact info of the authorized repair shop. Planned to call them to confirm but never did. I hated to wait but had no choice. The day came and I took the day off from work and waited. Around 2pm they had not showed up so I called the repair shop and was told that LG never scheduled a date for me. They had no ide who I was. I called LG and was told that I had never called to request warranty repair. But, somehow they already had all my information. This in spite of my not ever registering the TV. I scheduled a new visit 1 - 2 weeks away. Called the shop a few days to confirm. Took another day off from work. They came replaced a giant circuit board and left. All this in under 15 minutes. Apparently they knew what the problem was.



    Fast Forward 8 months (6/08), turned TV on, "POP"! no video no sound. Called LG, Told I'm out of luck. The warranty period is over. I asked if the warranty could be extended since they repaired this unit 8 month ago and they had to be aware that there was a seious issue with these models. The response was that he knew there was an issue but did not know what LG was doing about this problem and that he did not know who would.know. Told to exercise the extended warranty.



    On top of all this a few months into owning the TV, there were bars burnt into the sides.



    This is the last LG anything I spend my money on. I did not mind that it broke the first time as things happen and they honored the warranty. I can live ignore the lying agent that told me that I never called and/or the incompetent agent that either did not enter or process the request properly. But to be aware of a serious issue and not make good on it is just plain bad business.



    LG = Lousy Garbage

  • miket1 Jul 04, 2008

    Hello,

    I have the same problem. Bought it in 2006 and then the explosion sounds of light bulbs blowing up. Then no picture and sound. This was just 7-2-08. Called LG and they told me to contact someone that repairs LG Plasma TV's. Now that I am reading about everyone else with the same problem, I am a mad. (I have other words, but i can not say them). This sounds like it keeps happening? What can we do to keep this from happening in the future?

  • ctm95 Jul 07, 2008

    I had the same problem also. Bought the tv 2/06. Then on 7/2/08 "POP". Picture is black with only a very few dark pixels working. No sound. Out of warranty. I don't know how to fix it, the cost, or if it is worth it.

  • mtksim Aug 19, 2008

    Had a very loud pop, then the screen went dark! The TV still works, but you can just barely see the screen. My TV is out of warranty. Any Idea's?


  • Anonymous Sep 04, 2008

    Hi my name is maggy and I"ve had my LG plasma for 2 years now. A few days ago I heard a loud pop coming from the TV and all of the sudden the screen became dark and hazy. I Immediately contacted LG to see what type of resolution could be reached since I'm OUT of WARRANTY.. They went ahead and extended my WARRANTY and they will have a tecnician at my home on tuesday September 9 to fix the TV at no cost. You need to call 1877-543-8325. This number will connect you directly with an LG representative. Call them!!

  • sangk86 Sep 08, 2008

    Our model lasted about 3 years and last week the infamous loud POP noise blew out the picture. Sound is fine though. I called LG and they had my call a local TV repair service. They came today and is charging me $450 (not including labor fee) to fix the issue. I was wondering if the price was right for the parts. The parts being replaced are the two vertical boards at the left and right side of the tv.

  • Anonymous Dec 12, 2008

    Call, 877-543-8325, I am 1+ yrs out of warranty and they are giving me parts for free. I pay labor.

  • Anonymous Jan 16, 2009

    Same problem as many others.  Loud POP and screen goes dark.  LG says too bad, they don't recognize it as a design or manufacturing defect.  $3500 TV purchased 36 months ago is going out as trash since costs so much to fix relative to purchase another (non-LG) TV.

  • BeautyWitch Jan 22, 2009

    How can I get a diagram of the interior of this television. My friend is attempting to repair mine for me. Please reply :)

  • Anonymous Jan 22, 2009

    Have had 50 inch LG plasma 13 months and now I have sound but no picture. Can't get to a menu screen. Any suggestions?

  • braumy Jan 24, 2009

    I have LG 50PX1D for 2 and half year. I heard loud noise and screan went black and no picture and sound. Please help and don't buy LG products any more

  • tricia09 Jan 31, 2009

    loud POP screen is dark just in time for supper bowl Great!

  • Anonymous Feb 19, 2009

    Same problem with Pop--no picture, but good sound. Everyone that has this complaint needs to contact BBB or comsumer center to let LG know they are going to have to step up to this problem. Evidently is manufacture error or everyone wouldn't be having the same problem. Called repairman. coming tomorrow. Hope not to costly.

  • racnforfun2 Feb 19, 2009

    i called lg today with same problem and was very nice and they are paying for parts but not labor 1-877-543-8325. tv was out of warranty. talked to a female by the name of Troy Lynn. Hope this helps.

    My tb popped and went black with wide red verticle lines going across. I have sound but no picture.

  • cgholcomb Mar 26, 2009

    have the same problem, just talked to Troy Lynn at LG (877-543-8325), LG will be paying for the replacement part, and I will pay for the labor since it's three years old and the warranty is for two years.

  • Ricks Answer Mar 30, 2009

    My 50" LG made a loud pop and no picture. Found this website and made some calls. The TV was out of warranty for 2 years but they extended it and payed parts no labor. I payed out of pocket $250 labor $80 for pickup and drop off. The person i talked to on the phone was very nice and polite....After I told them about this site...lol. I would like to say, Thank you for this site...it's a awesome idea to have such a site like this.
    R.S


  • hmgken Apr 20, 2009

    I called LG asking for Troylynn (sp?), but spoke to a guy named Ronnie. He said LG released a service bulletin about this (not sure if its specific to the 50PX1D), but if I fax my receipt and S/N he would take care of this - meaning get it fixed at a local LG authorized service provider free of charge.

  • mepetitt Apr 20, 2009

    I purchased my LG50PX1D at Circuit City on 12/10/2005, and on January 14, 2006 we heard a loud pop and no picture (we had sound and yes, this was just past the 30 day return window at Circuit City). LG was not very responsive then and it took me 2 months of battling with them to get them to issue an order to Circuit City to give me a new television. I went ahead and spent $600 on a three year extended warranty! (so stupid) Here I am, 20 days past the end of my extended warranty and POP!! No picture, no sound. I will try the 877 number several posts have recommended and hope for the best and will post my results. I will also file a complaint with the BBB as I had to in 2006 in order to get results. Good luck to you others!

  • mepetitt Apr 21, 2009

    Okay, I called the number several of the users on this site referred to and I was unable to get any help at all. They told me it was too far out of warranty (though I noticed it was no further out than some of the posted items here). So LG has not improved their customer service any over the past 3 years. A shame to have a $3000 television go bad in so short a time. Really unfortunate is I just purchased another 32" LG for my bedroom. Now I wish I had not. I'm sure there will be problems with this one at some point that LG will not address. I did post a complaint with the BBB, so we shall see if that produces any results.

  • Anonymous Apr 27, 2009

    Hi, same problem as others. Heard a pop and now no picture. I called LG this morning and no help. Not happy. The plasma is 3 years old. They guy told me this was not a known problem. I will not buy a LG product again.

  • squirrely1 May 05, 2009

    I also heard the infamous POP and then no pict but sound. I have model 50PX1D and it is only around 3 years old. After I found all your comments here I called LG and begged for their help and told them it was a "known problem" and they at first resisted and then when I said if I didn't get their help I will have no choice but to turn my TV into a giant billboard that will sit out on my lawn with a sign attached that says: "Don't by LG products they are Junk!" they changed their tune. They are now extending the warranty 30 days and will cover the parts and labor for the repair!! YAHOOOO!! That may be the magic bullet. Just persist and let them know that you know it is a known problem. They should seriously issue a recall on these units! Good Luck and thanks for taking the time to put up your comments you just saved me a bunch of money!! :)

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9 Answers

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I just had the same problem. after talking to many tv repair people i finally got a knowledgeable person to help me. i ordered the part and fixed it myself.
it was very easy. i have an LG model# 50px1d. so if you had this problem i suggest you order the part yourself and fix it. i got an estimate for repair and it wouldv'e cost me at least $500 parts and labor. i paid $230 for the part. so you can see i saved a little more than half. the part you need is the " Z SUS " ASSEMBLY. you can order the part from LG website. the part # is 6871QZH044C.
let's just say after doing everything myself, i am watching TV right now.
by the way LG would not help me at all. spread the word that LG is not a good product.

Posted on Feb 07, 2009

  • Patrick Paul
    Patrick Paul Jun 22, 2015

    Thanks; I really appreciate this.

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Http://www.encompassparts.com/products/?6871QZH044C  Replace the part yours self. It only cost 187bucks and I replaced it my self. EASY!!!!!!!!!

Posted on Jun 05, 2009

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After no results from LG, I went ahead and purchased the defective part from PartStore.com for around $200 and replaced the part myself. It was really easy (I am a 51 year old female), and I really think anyone could do it. Just be very careful when removing the old part (disconnecting all the connections can be intimidating). While I had the TV open, I went ahead and took off the cooling fans and cleaned them with compressed air, as well as the rest of the internal components. Taking the back off the TV was actually the most difficult part of the job as all the screws are very intimidating, but since the screws will only fit in the holes they belong it, it wasn't so bad.

LG has the poorest customer service I have ever seen. This is the second television that did this. I only had the first one for 33 days and they refused to replace the TV. They were eventurally forced to replace it when they were unable to find anyone trained or prepared to repair it within 100 miles of my residence. Of course, it was without a television for almost 3 months while fighting with them. I reported them to the Better Business Bureau and LG's response back to the BBB was my TV was out of warranty, so they were not required to help. They didn't even address my complaint about them knowing about this issue for years (as is proven on this website).

All-in-all, I am pleased I was able to "save" my $3000 television for $200 and 30 minutes time. I would suggest anyone with this problem try this resolution. It's really easy. If I can do it, you can.

Posted on Jun 05, 2009

  • mepetitt Jun 05, 2009

    Oh, I forgot, the part number you need is 6871QZH044C.

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Check out this link. this is a very prevalant problem with the LG tv's http://www.fixya.com/support/t240040-z50px2d_50_heard_loud_pop_now_only#SameProblemContinued I talked to LG and with a little assertion they are having my 50PX1D repaired with no cost to me. My TV was purchased on 11/27/05. Call 1877-543-8325, and explain what happened.

Posted on May 21, 2008

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Your power board is bad so it is not giving power to light up the screen.

Posted on Sep 03, 2015

Comment by Guest, posted on Sep 04, 2008 Hi my name is maggy and I"ve had my LG plasma for 2 years now. A few days ago I heard a loud pop coming from the TV and all of the sudden the screen became dark and hazy. I Immediately contacted LG to see what type of resolution could be reached since I'm OUT of WARRANTY.. They went ahead and extended my WARRANTY and they will have a tecnician at my home on tuesday September 9 to fix the TV at no cost. You need to call 1877-543-8325. This number will connect you directly with an LG representative. Call them

Posted on Sep 04, 2008

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Happened to me today. Loud pop and then screen went dark to the point that it is barely visible. Good times.

Posted on Aug 12, 2008

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Have the same problem happened 3 days ago, still waiting for a call back from LG, Hopefully LG have good news.. I'll will keep you all posted of what LG will do.. sorry so far no good solution yeah from LG...

Posted on Jul 20, 2008

  • dandin Jul 21, 2008

    here's the latest got LG to call me back good news they approved my warranty and extended it by for how long not sure yeah but they will have a tech to come over to fix it in a couple of days.

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Lamp bad

Posted on Jan 02, 2008

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