Question about Panasonic KX-TG6500 Cordless Phone

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KX-TG6700 All the lights are on...both lines one and two are lit...the speak phone is lit the in use button is on and I cannot get a dial tone....I have unplugged it and re plugged it...but nothing helps...It is less than a year old... Help

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Re: KX-TG6700

These units have a problem with the base unit going bad, often caused by a power surge. The symptoms are, in addition to the above, none of the buttons on the base unit work. I found a partial work around that gets all the lights off and the system working, but the buttons on the base unit still don't work. Not really a problem as the answering system still works and you can retrieve your messages from any remote by pressing Menu and then the LCD button "Select" You have to be a tear-it-apart-type to try this but here is what to do
1. With a small Phillips screwdriver, remove the base from the cover by taking out the 5 Phillips screws.
2. Next unplug all lines to get the cover and base separated.
3. Locate the flat ribbon cable connecting to a connector on the edge and disconnect it by pulling out (away from the connector) the two locking tabs.
4. Plug in the power and reinsert and relock the ribbon cable
5. Check the lights. If most of the lights are off unit is ok and you can disconnect the power, reassemble, and reconnect all wires.
6. If reconnecting the power causes all lights to go on again, you have the same problem I had, for which the solution is tougher and only temporary
7. Repeat all of the above steps but do not disconnect the power when separating the cover from the base. This will make it impossible to completely remove the cover from the base, but you can tilt the cover up enough to be able to access the ribbon cable to disconnect and reconnect it.
8. Lights will now stay on as long as you never disconnect the power or have a power failure, in which case you have to repeat the above. I wound up hooking up mine to the same outlet strip I had connected to my uninterruptible power supply (UPS).

Posted on Nov 12, 2009

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