Question about Panasonic KX-TG6500 Cordless Phone

1 Answer

KX-TG6700 All the lights are on...both lines one and two are lit...the speak phone is lit the in use button is on and I cannot get a dial tone....I have unplugged it and re plugged it...but nothing helps...It is less than a year old... Help

Posted by on

  • roybo Aug 22, 2008

    Unplugged phone to move it. When plugged back in it doesn't work - all lights are on - all display characters lit with numeric showing 88. This is the second time this has happened - first time sent back to Panasonic for "repair". Found lots of people on the web with the same problem but found no fixes. Anyone?



1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

These units have a problem with the base unit going bad, often caused by a power surge. The symptoms are, in addition to the above, none of the buttons on the base unit work. I found a partial work around that gets all the lights off and the system working, but the buttons on the base unit still don't work. Not really a problem as the answering system still works and you can retrieve your messages from any remote by pressing Menu and then the LCD button "Select" You have to be a tear-it-apart-type to try this but here is what to do
1. With a small Phillips screwdriver, remove the base from the cover by taking out the 5 Phillips screws.
2. Next unplug all lines to get the cover and base separated.
3. Locate the flat ribbon cable connecting to a connector on the edge and disconnect it by pulling out (away from the connector) the two locking tabs.
4. Plug in the power and reinsert and relock the ribbon cable
5. Check the lights. If most of the lights are off unit is ok and you can disconnect the power, reassemble, and reconnect all wires.
6. If reconnecting the power causes all lights to go on again, you have the same problem I had, for which the solution is tougher and only temporary
7. Repeat all of the above steps but do not disconnect the power when separating the cover from the base. This will make it impossible to completely remove the cover from the base, but you can tilt the cover up enough to be able to access the ribbon cable to disconnect and reconnect it.
8. Lights will now stay on as long as you never disconnect the power or have a power failure, in which case you have to repeat the above. I wound up hooking up mine to the same outlet strip I had connected to my uninterruptible power supply (UPS).

Posted on Nov 12, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How to page a stored line on Panasonic KX-T7730?

When you put a call on hold you should get intercom tone. At that point you just dial the 3 digit extension you want to speak to. That ext should ring or have a voice page. Make sure the auto answer button is lit on the phones to do voice page

Apr 30, 2014 | Panasonic KX-T7730 Corded Phone

1 Answer

Two questions: We have Panasonic KX-T7630 model How do I change/delete numbers to the personal speed dial numbers. Second, one of our phones has two buttons on the right lit up in Red like there are no...

If you mean the 10 number stored in 00-09, from the phone, pick up the handset (or press intercom) and dial *30 00-09 9 plus the number and # You'll hear a confirming tone. That stores the number. To dial, you press Autodial *00-09 and it dials the number.

What's under the buttons? Press PROG and the button and it will show what's there. Probably a digital station that isn't there. Press 2 and STORE and you'll clear the button.


Sep 28, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

Dial tone on speaker-phone but no dial tone on line 1

Either button mapping or no dial tone at the system cabinet. If your desplay sas CO1 and you have no dial tone, go to the sytsem cabinet ans swap the modular plugs for CO1 and CO2. If the No Dial Tone moves, "mus be sumpin wrong wit yo lines".


Aug 13, 2010 | Panasonic KX-T7730 Corded Phone

1 Answer

Own model KX-TG6031CM. Handset display is lit up

need access code to retrieve messages for kx-tg6031cm panasonic phone

Jan 23, 2010 | Panasonic Lands Phones

1 Answer

Telephone (land line) has no dial tone-- after a big rain storm

Let's make this official, then. Problem has to be in the modem or some piece of the cable or phone company outside equipment. You should get them back out for a closer look.

If this solution has been helpful, please take a moment to rate it. Thanks for asking here!

Mar 28, 2009 | Panasonic KX-TG6700 Phone

2 Answers

Our company has a Panasonic kx-t7731 main line has no dail tone.

On that phone, press PROGRAM the button and dial 01 STORE.

Press program again to exit programming.

It's not likely you'll be needing the Group Log In/Out button.


Mar 12, 2009 | Panasonic KX-TA824PK Phone

1 Answer

Phone Rings,but cannot answer

if there is no dial tone that means that the connection is not being made when you pick up the phone hence you cannot answer nor can you get a dial tone
the fact that the phone rings indicates that the land line is good so the fault is in the phone itself

Nov 06, 2017 | Panasonic KX-TG5652 Twin Cordless Phone

1 Answer

Phone cords

With the lines lit on the phone, it's indicating an off-hook condition or no battery from the line. Check the lines for dial tone at the demarc to determine if it's phone company problem. Thank you. Jer

Feb 18, 2008 | Panasonic KX-T7730 Corded Phone

1 Answer

No Dial Tone

If you are sure that both cords are good (use another phone to test), make sure the Speaker button light is off. If both lines stay lit up when the phone is on the hook, your phones has problems. Can't help you there.

Hope this helps, and please rate my advice.

Nov 24, 2007 | RCA 25202RE3 Corded Phone

Not finding what you are looking for?
Panasonic KX-TG6500 Cordless Phone Logo

219 people viewed this question

Ask a Question

Usually answered in minutes!

Top Panasonic Lands Phones Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers


Level 2 Expert

85 Answers

john milligan

Level 3 Expert

514 Answers

Are you a Panasonic Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides