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DVD Drive door will not always open. No obstructions. DVD Drive light flashes, but door will not open. Is ther some software conflict?

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The door drive motor may be frozen.

  1. Shut down the computer and unplug it.
  2. Open the computer casing to access the DVD drive from inside.
  3. Disconnect the cable on the DVD drive leaving only the power supply connected to it.
  4. Turn on the computer.
  5. Push the OPEN/CLOSE button on the DVD drive. If it does not open, the drive is broken or the door drive motor is defective. If it opens, push the button repeatedly to open and close the door repeatedly to release any frozen part.
  6. If the door does not stuck anymore, shut down the computer.
  7. Reconnect the cable and turn on the computer.

Posted on Oct 30, 2009


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You need to check a few things. May seem basic, but we start with basic steps.
1) Is the drive a DVD capable drive? Not all optical drives are made to read CD's and DVD's. Earlier models only read CD's. Should either have a raised DVD symbol on the door or a sticker/painted on DVD symbol on the drive door or on the front of the drive somewhere. If so then continue. If not then you need to upgrade your drive. Easy to do on a desktop, maybe harder on a laptop (finding a drive that will fit).
2) is there any DVD player software on the computer? Most DVD players need special software to play the DVD's. If your computer did not come with a DVD and you added one later, you will need to install some software. You can try a google search to see if there are any free DVD player software out there.If you have DVD player software installed then continue.
3) Is there any conflicts in the device manager (Right click my computer, select properties, then Hardware and then Device Manager - XP instructions, if you have a different Operating system let me know) If you see a yellow exclamation point on your optical drive then you have a conflict that needs to be resolved. If all these check out then post a comment back and we will see what we can do. I would like to know what you find out.

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