Question about Canon PowerShot SD400 / IXUS 50 Digital Camera

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Canon Ixus 5.0

Hi I have exactly the same problem as you. the lens is stuck in the extended position & when I switch the camera on I get as series of bleeps and Canon appears on the screen but no lens movement did you find a fix for this issue or is it just a throwaway job?

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Re: Canon Ixus 5.0

Abserve the whether dist particle are jamed in lence groov becuase fine dust also problamatic for it

Posted on Jan 02, 2008

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Working with E18 and cannon cameras

he E18 seems to be a significant flaw in an otherwise great camera.

It is a flaw well know by users of Canon Powershot and Ixus cameras and is currently not acknowledged by Canon as a flaw in camera design.


Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

Apparently, people who posted about this incident on forums say they had to send the camera for repair and that Canon has horrible customer support and response time.

The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started receiving E18 errors.

It seems that the problems have been happening with the following types of Canon cameras:

- Powershot A40
- Powershot A60
- Powershot A70
- Powershot A75
- Powershot A80
- Powershot A85
- Powershot A95
- Powershot A400
- Powershot A410
- Powershot A430
- Powershot A510
- Powershot A520
- Powershot A530
- Powershot A540
- Powershot A610
- Powershot A620

- Powershot S1 IS
- Powershot S2 IS

- Powershot S10
- Powershot S30
- Powershot S40
- Powershot S45
- Powershot S50
- Powershot S60
- Powershot S70
- Powershot S80
- Powershot S400
- Powershot S410
- Powershot S500

- S100 / Digital Ixus
- S110 / Digital Ixus V
- S200 / Digital Ixus V2
- S230 / Digital Ixus V3
- S330 / Digital Ixus 330
- S400 / Digital Ixus 400
- S410 / Digital Ixus 430
- S450 / Digital Ixus 55
- S500 / Digital Ixus 500
- S550 / Digital Ixus 750

- SD20 / Digital Ixus i5
- SD30 / Digital Ixus i Zoom
- SD100 / Digital Ixus ii
- SD110 / Digital Ixus iis
- SD200 / Digital Ixus 30
- SD300 / Digital Ixus 40
- SD400 / Digital Ixus 50
- SD450 / Digital Ixus 55
- SD500 / Digital Ixus 700
- SD550 / Digital Ixus 750
- SD600 / Digital Ixus 60
- SD630 / Digital Ixus 65
- SD700 / Digital Ixus 800
- SD800 / Digital Ixus 850
- SD900 / Digital Ixus 900


If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

There are 2 other guides, one Bulgarian and one Estonian with the take apart procedure for Canon cameras. They are not in english but have a lot of pictures which help with the process.

- Bulgarian guide
- Estonian guide

on Jan 03, 2010 | Digital Cameras

2 Answers

Hi i had an e18 error appear and the lens was stuck. the lens is now going in and out but the focus is compleatley shot every thing is blured any ideas?? thanks


"E18" indicates an error that involves the lens unit or lens cover in your camera .This error appears where the lens is prevented from properly extending or retracting .The error may also be displayed if the lens camera has been subjected to an external shock, or if a foreign substance (i.e. liquid, sand, dirt) enters the camera.Hold the camera so that your fingers do not touch the lens unit when you are shooting. Make sure the camera is off before the camera is placed back in the case. Exercise caution to ensure that the camera does not accidentally power on while the camera is stored inside the case.If you cannot clear the error code by turning the camera off and then on again, or if the error code is displayed frequently, a camera malfunction may have occurred and might require service from canon. Or else try pressing the power button on and held it down while extending the zoom lens. The lens will extend out and the camera will be freed from the error.

Thank you !!

Jun 22, 2010 | Canon PowerShot SD550 / IXUS 750 Digital...

1 Answer

My lens for my ixus 750 is stuck open. when

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here are some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try.

Nov 09, 2009 | Canon PowerShot SD550 / IXUS 750 Digital...

1 Answer

When i turn on my canon ixus i7 its say on the screen lens error, restart camera

this usually happens when lens are stuck, the reason for this is duct, could be the camera has dropped down, or the gears are jammed, now to make it work, while switching your camera on, try to tap very gently, near the lens, should make it shake in prior to make lens come out from jammed position, try this several should work, if it does not, then take it to qualified service tech

Oct 28, 2009 | Canon IXUS i7 Digital Camera

1 Answer

HiI have a Canon IXUS 80 IS digital camera. The


The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.


Jul 15, 2009 | Canon IXUS 80 IS Digital Camera

2 Answers

Canon ixus 75 digital camera reset?


There is no camera reset for this model, what you are seeing is a generic stuck lens error message.

Your lens needs to be cleaned or repaired, and if it cant be repaired it needs to be replaced. There are online places that will do it for a decent price and there are others that overcharge by way too much.

Fixya rules prevent me from giving you a link to anything off Fixya that would help you fix your camera.

Good luck from

Darntoothysam com

Sep 14, 2008 | Canon PowerShot SD750 / IXUS 75 Digital...

1 Answer

Canon Powershot sd400 stuck lens

see posting

Jul 03, 2007 | Canon PowerShot SD400 / IXUS 50 Digital...

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