Question about Sony STR-DG510 Receiver

5 Answers

Sony STR-DA5300ES Audio Problem

I hooked up my new Samsung BD-P1400 Blu-ray player via HDMI input from my new Sony receiver and I got no sound output from my surround sound speakers. I have an old Sony TV with DVI so I used a HDMI/DVI cable to output the video from the receiver to the TV, the video worked fine. The receiver unit that I bought had a serial number lower than 8805018 and a green dot next to the power receptacle but I still got no sound. I called Sony and they sent me another unit with a serial number higher than 8805018 which supposed to have the latest firmware update to work out the HDMI communication problems that they had with earlier serial numbers, but I still got no sound. I tried different HDMI cables with no luck. I also tried with my D-Link media streaming device with no sound. Is this receiver compatible with Samsung blu-ray player and D-Link media streaming device?

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  • TWERNICKE Feb 10, 2008

    I have EXACTLY the same problem! I bought the 5300 brand new. I hooked up only HDMI cables to my Sony DSP-S500 Blu Ray player. NO SOUND! I spent hours on the phone with Sony support and they have no solution. I did not have green dot anywhere on the unit.



    Eventually they told me to try and exchange it from my vendor. My vendor will not pay for the return shipping!!!



    I cannot believe that Sony could ship out a $1,600.00 receiver with these issues!!!! I will NEVER buy Sony again!

  • drlarry Mar 02, 2008

    Just bought this receiver brand new. get video thru to plasma set , but no audio. The unit also produces no sound to speaker. Much worse, I cannot get the gui interface (the reason for the 5300 recommendations) to come up on the tv screen although I can get the Blu disc player's video without audio. THe remotes are working (lighting up) but I cannot get them to do anything including shutting the unit on or off.

  • Anonymous May 12, 2008

    I got a new Toshiba HD-A30 DVD (not a Blue Ray) player and hooked it up to the Sony STR-DG510. I could get video through the TV, but no surround sound.

    I did read your explaination about the HDMI sending video and no audio. Your exactly correct, Sony botched the HDMI set up. When I ran my HDMI cable to Video 2 as you suggested and used the fibre optic cable, it fixed my problem.

    Thanks for your site.

  • Jake_NY Jul 25, 2008

    Bottom line: 2008 July 25

    I purchased a brand new SONY STR-DA5300ES – their “top of the line”/”flagship” A/V – for the specific purpose of enjoying multiple HDMI inputs (allowing me to simplify cabling, achieve better video and audio, etc.). Imagine my dismay when I found that I couldn’t get audio from ANY HDMI connected components no matter which of the six HDMI inputs I used. Video – yes. Audio – NONE. Moreover, this problem is also experienced even when using brand new top of the line HDMI cables and brand new top of the line SONY HDMI components (including a brand new PS3). Yet, when using non-HDMI connections for the very same components, there are no problems with audio and video; everything works as it should.

    Executive Summary:

    This is NOT a “new” problem and it is NOT an isolated incident. See SONY “official” (admitted) problem notification at :http://esupport.sony.com/US/perl/news-it... REALITY: THE SONY STR-DA5300ES CONTINUES TO HAVE HDMI “ISSUES” EVEN FOR NEWER STR-DA5300ES WITH HIGHER SERIAL NUMBERS THAN THE “OFFICIAL” PROBLEM PRODUCTION RANGE AND EVEN WHEN CONNECTED VIA TOP GRADE HDMI CABLING TO TOP OF THE LINE SONY HDMI COMPONENTS.

    SONY is deliberately allowing STR-DA5300ES receivers to continue to be sold, knowing problems are continuing to occur, and deliberately choosing to saddle consumers with the expense, time and frustration of dealing with known problems. Rather than deal honestly and pro-actively with the problem, SONY has decided it will ignore the facts and simply declare defective units as not eligible for exchange. This deliberate decision by SONY is obviously beneficial to their bottom line as it avoids an official recall, allows SONY and retailers to clear problem inventory at the consumer’s expense, restricts consumer options for the unlucky soul who receives a problem unit, forces consumers to pay for the return shipping to fix the defective equipment, and avoids the lost profit and adverse consequences of flooding the market with refurbished units.

    Me:

    I am an avid “early adopter” for consumer electronics, software, etc., a chemical engineer and a long-time consumer and user of SONY top of the line gear. I have owned LOTS of SONY ES gear – receivers, DVD players, CD players, etc., and ditto for top of the line TVs.

    In other words, I am not someone with an ax to grind. I am a SONY fan that has dumped tens of thousands of dollars into their corporate coffers over the years.

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I am posting this to try and get everyones audio problem for this receiver fixed. If you only connected the HDMI cable to the 510, you will not get sound. This receiver passes through HDMI only, no processing of audio. You must either connect a fiber optic or digital coax to the 510 for that respective HDMI input from the BD player, the DVD HDMI only accepts digital coax, and the Video2 HDMI only accepts fiber optic. If you BD player does not have digital coax out for audio, you must move the connection to Video2 HDMI and connect fiber optic to the Video2 fiber input. Sony butchered the whole purpose of HDMI with this receiver. Hope this heps you. By the way, it is hardware, no firmware update will correct this.

Posted on Jan 27, 2008

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HDMI TO DVI WILL NOT PRODUCE ANY SOUND YOU WILL STILL HAVE TO USE YOUR REGULAR RED AND WHITE AUDIO CABLES . iF YOU HAVE AN OPTICAL OUTPUT ON YOUR RECEIVER I WOULD RECOMMEND THAT YOU USE THIS INSTEAD. HDMI TO DVI PRODUCES NO DIFFERENT PICTURE THAN YOUR HD COMPONENT CABLES JUST RUN EVERYTHING THROUGH YOUR RECEIVER AND YOU SHOULD BE FINE. HOPE THIS HELPS

Posted on Oct 17, 2008

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You can't get audio through DVI ****.

Posted on Aug 20, 2008

Your problem is actually none of the above!

Same issue on my end but using a PS3.

Turns out the HDMI cables allow devices to talk back and forth unlike the old days where a cable sent data from point A to point B. It has to do with anti-piracy I hear.

Anyway, if your TV is on an HDMI to DVI converter it doesn't send back the signal that a true HDMI TV would send.

This causes the receiver to eliminate all Audio.

Solution #1: Use the HDMI for audio only, and run separate video lines to your older TV.

Solution #2: Upgrade your TV

Solution #3: Find a cable that has some intelligent design that can send back those signals to the receiver to tell it you are true HDMI at your TV. (I'm looking for a cable like this myself!)


Posted on May 07, 2008

  • chrissutton1 Jan 17, 2011

    you can use those old rca cables the system came with then put the sound on multy out there you go

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Thank you for this answer. It fixes the problem for me, but is my audio quality HDMI or Digital Coax?

Posted on Feb 20, 2008

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What port do you have the HDMI from you BD player into on the 510. If you have it on the DVD port then fiber optic will do you no good, the DVD HDMI only supports digital coax, the Video2 HDMI only accepts fiber optic, and there is an extra fiber optic for the Sat input. If your BD player does not have digital coax out, or if you dont want to buy another cable, just move the HDMI from DVD to Video2 on the 510. I am willing to bet you have the BD player plugged into the DVD HDMI port and the fiber optic cable from you BD player to the Video2 fiber input.

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