Hi,

Hello,

First of all, if you have checked the element with a meter an it indicates it's "open" then yes it is faulty.

Second, it can be a challenge to change the element and you might want to consider an expert.

**unplug the unit from the power source**

Note where the wires are attached to the heater and remove them. Now you'll see there is a single nut in the center, likely about a 5/16 or 3/8, or similar in metric. Once that nut is off, the heater should pull straight back and out. It may need some firm pulling. The tricky part is lining it up properly when re-installing it as to get in the bracket which keeps it from contacting the basket.

You can do a trial run if you're not sure, If once you start you think it isn't going well, phone a certified tech.

Hope that helps.

good Luck :)