Samsung Mobile Phone SGH-A412 (by 2 users)

just bought a new phone. frustratng 'cause the "User's Gude" s o little help. Have tred looking up on the www Found nothng but e-bay
I'm new to Samsung...
1) is there anyway to keep words in SMS's from just dividing where ever...unlike my old phone which kept whole words together.
makes for very hard readng.
2) looking for an apostraphy ( ' ) as in it's, etc and other symbols
use that a lot...
3) also on old phone there was a way to access a whole screen of symbols (and emotions - funny faces)
4) was also a way to start a new separate line...
which helps for a change in thought

Apprecuate any help you can offer

woulod really like a manual / User's guide that was more inclusive
have found out some features accidently by hitting wrong keys

can't even find a address for Sumsung to complain