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Keeps shutting down--overheating problem since new

Purchased at Future Shop and they have twiced erased full memory saying I have virus--know I do not since problem starts immediately.
Recently was told could be overheating--what can I do

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More info please. If the pc is new, and it did not do what it should have from the start, future shop have an obligation to take it back and give you a new one that does what it says it should, this is the concept of fair trading. If they say it is a virus, was the pc ever running well at all? Please post back with more details of pc and drive. lilacgerry

Posted on Feb 11, 2008

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As with the case of dust getting collected in the power supply, the computer motherboard and the processor can also collect dust, which may be the reason for their overheating. This may also be one of the reasons why your computer keeps shutting down and restarting. You need to open the computer cabinet and clean the dust off the computer parts. The CPU board and the processor can also overheat because of many applications running. If this is the case, then it is suggested to keep the running of applications as less as possible or increase the size of Random Access Memory (RAM). Bad capacitors on the motherboard is also one of the reasons, why your computer keeps shutting down very often.

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If you are using Windows XP operating system, there is a setting that indicates the computer to reboot if it detects an error in the system's operation. In order to check if this is the problem, click on 'Start' and 'Control Panel', then select 'Performance and Maintenance'. Click on 'System', then the 'Advanced' option, and select 'Settings' from the 'Startup and Recovery' section. You will find an 'Automatically restart' option, which you need to uncheck for preventing the system from rebooting. Read more on computer keeps restarting on its own.

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