Question about Creative Labs ZEN Vision:M Digital Media Player

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Creative zen vision m

About 2 years old. freezes up, tried firmware upgrade, no improvement. Have to let battery go dead, then can charge, and then I can it to work but then after a short time, again frozen up, have to let battery go dead. Can do a reboot, but its not a permanent fix. Was dropped several times over the years. I was thinking a battery problem. Anyone try that as a fix?

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Re: creative zen vision m


Posted on Jan 07, 2008

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1 Answer

Upgrading Creative Zen?

Go to the Creative support site and upgrade the old MP3 player. The new Player will sync with mediaplayer and you can install music.

Feb 01, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer


What verson of Windows Media player have you got on your pc?
Find one with version 9 install the creative software and then try the reload of the firmware .Zen has problems with windows medai player 10 - 11.

Jul 05, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision m firmware problem


Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Jun 28, 2008 | Creative Labs Zen Vision Digital Media...

1 Answer

Creative zen problems

You can try a firmware upgrade, but weird sounds are not good - indicate that a circuit diode has gone bad. Find out if you are still in-warranty, and replace the player.

Jun 18, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen Vision freezing

What you need to do is check the firmware. By doing so, set the device on "Disk Mode" and try to reinstall your firmware. Also make sure to back up all your files before doing so. If thats not the case, then it could be the battery life. Most of these reported cases all have to do with the battery performance. Freezing is the most common case of battery dysfunction. Make sure you get that checked out.

Don't panic!


Feb 09, 2008 | Creative Labs Zen Vision Digital Media...

1 Answer

My zen is freezeing

1. I'd try a system clean up first (instructions below)
2. definitely upgrade your firmware (
3. If all else fails, back up all your music on your PC and format it (instructions below)

.... from Creative's site

Reset, Format or Clean Up a Zen Vision:M If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.
To reset Zen Vision:M to factory default settings:
Press on the Menu/Back button on your player, and select System, and then Reset.
To Format or Clean Up Zen Vision:M
  1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off. If the battery is too low, charge the battery fully before continuing
  2. Slide the Power switch towards the Power icon vision_m_reset.jpgand hold the switch in the Power On position.
  3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. vision_m_reset1.jpg
  4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
    • Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
    • Format All (Formats the players hard disk - Note: all contents will be lost)
    • Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
    • Reboot (Reboots the device).
  5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.

Jan 05, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen Vision: M Freezing During Music Upload

have you download the latest firmware from creative?

Nov 29, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision m 60 Gb dont want to be charging

Upgrade the firmware to version 1.62.02. That should solve all your problems. Go to to download the firmware.

Sep 28, 2007 | Creative Labs ZEN Vision:M Digital Media...

17 Answers

Creative Vision: M Won't Power Up

I had a similar problem with my Zen Vision: M. I had let it sit for awhile and the battery lost all power. It wouldn't charge or connect to the computer. After fighting with customer support for a long time they agreed to have it shipped in for service. I also was not able to find my receipt to send them. But I bought it at Circuit City and they are able to pull up any receipt for any purchase made with them. I suppose you could always try to try that with the retailer you purchased the device from. Before you go to all that trouble though try these steps: 1. Connect the device to the wall charger. 2. Hold the power switch to ON. 3. Put a paper clip into the reset hole. 4. Continue holding the power switch on until the Creative logo appears. 5. Select Format All from the Recovery Mode menu. (Note: THIS WILL ERASE ALL DATA FROM YOUR DEVICE! - but it's better than buying a new device) 6. When the reformatting is done, select Reboot from the Recovery Mode menu. Let me know what the results are from this.

Jul 27, 2007 | Creative Labs ZEN Vision:M Digital Media...

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