Hi! I bought a new

Try hard resetting your device by:
NOTE: It will remove all the data from your phone and restore it to factory settings.


Take out the memory card if inserted and then press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the middle left side of your device
Release the stylus, but continue pressing the two SOFT KEYs (the soft keys are two buttons with a "-" symbol on them) until you see the following message on the screen:
“This operation will delete all your personal data, and reset all settings to manufacturer default. Press Send to restore manufacturer default, or press other keys to cancel”
Release the two SOFT KEYs, and then press the button green phone button on your device.

BUT the easier way is to use the Clear Storage to clear the device storage and reset all setings back to factory default settings. You will lose all your data and files on the device storage when you use Clear Storage, so make sure to do a backup first if you need it.
1. Tap Start > Settings > System tab > Clear Storage.
2. Enter “1234” then tap Yes.

ok if its t-mobile and your a t-mobile customer call them and have them walk you thru the setup of your internet connection.