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Help to fix WD external hard drive


would you be able to help to fix my wd harddrive? My computer stopped reading my WD external harddrive (WDXMS1600) 160 GB. What shoud I do to fix this?



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Try and use hirens boot cd to breath new life into the drive. It may just need to be repartitioned and reformatted to resolve the problem. Hirens can be found through a google search and it's a free download. All you need to do is burn it to disk. Then enter your bios and make sure that you can boot from your cd/dvd drive. After that move through the hard drive tools and see what you can find wrong with it. More often then not you'll find the problem using this fine boot disk. However, if it doesn't work then there is one other possible method.

Download this from western digitals website.

it's a last resort method to trying to revive a hard drive. Sometimes it works. Most of the time the drive is dead and gone.
Good Luck!

Posted on Jan 02, 2008


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Posted on Jan 02, 2017


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My WD My Passport external Hard Drive ! TB formatted for Mac is not reading my files

A Windows PC computer will not read files on the WD hard drive that has been formatted on a MAC.
The fix.
Copy your photos onto the MAC computer then remove the WD hard drive and connect it to your Windows PC and format the WD hard drive in FAT32 file system.
After formatting has been completed remove the WD hard disk and connect it to the MAC computer. The MAC can read and write to a Windows FAT32 formated hard disk. You can now copy the photos from the MAC to the WD hard disk. When copying is complete, remove the WD hard drive and connect the WD hard drive to your Windows PC and you can now copy the photo from the WD hard disk to your Windows PC.

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Dropped my portable WD Passport, now Windows won't recognize the hard drive

Suggest you remove the harddrive inside the case of the WD Passport, and install it in an inexpensive external enclosure.

However if the harddrive was on, and in use when dropped, you need not bother.

Inside that plastic case of the WD Passport, is a regular harddrive. There is also a small circuit board.
Interface Board.
The harddrive connects to the small circuit board directly, or there are cables (Wires) that come from the circuit board, and connect to the harddrive.

This Interface Board is damaged very easily.

Harddrives are measured by their Width. How wide across is it.
A laptop size harddrive is 2.5 inches across in width. (6.4cm)
A desktop harddrive is 3.5 inches across in width. (8.9cm)

There are two styles usually used in an external harddrive.

The harddrive in the WD Passport 250GB external harddrive is a 2.5 SATA harddrive.

This is an example of a 2.5 SATA external enclosure,

Why do I state forget about repairing if the WD Passport was on when dropped?
The resulting internal damage.

Bear with me, I'll try to make this short;

A) Inside the case of a harddrive as used in the WD Passport, are Platters.
These resemble a CD or DVD disk.
Usually made of metal, or glass.

The top surface, and bottom surface is coated with a magnetic medium.
(Ferrous substance)
There are usually 3 to 6 Platters.

B) There is a Read/Write Head for the Top, and Bottom of every Platter inside the harddrive.
One on top, one on bottom.

The names imply just what the portion of the Read/Write Head does.
The Read portion reads whats on the Platter. The Write portion writes to the Platter
(When writing the magnetic medium is arranged. Arranged in 0's and 1's.
1 being ON, 0 being OFF. This is changed into computer language)

C) There is an Actuator Arm for every Platter. Holds the top Read/Write Head, and the bottom Read/Write Head.

The Actuator Arms are moved back, and forth across the Platters.
The Actuator Motor moves them.
(When the harddrive is operating, the arms can move back, and forth across the Platters, at
Hundreds of Times a Second)

D) There is a Spindle Motor that spins a Spindle. The Spindle goes up through the center of the Platters.

The Read/Write Heads are parked away from the Platters when the harddrive is not activated.
When activated the Read/Write Heads have a VERY close proximity to the surface of the Platters.

If memory serves it's around .0003
Three ten-thousandths of an inch.
An average human hair is .003
Three thousandths of an inch.

With the close proximity of the Read/Write Heads to the Platters, and the extremely fast movement, the Read/Write Heads actually float on a cushion of air.

If dropped while activated, the Read/Write Heads will crash into the Platters.
Retrieving information, would require a professional data retrieval shop to remove each Platter, and install them one at a time in a harddrive setup they have.

As much information is retrieved as possible.
Once a harddrive is opened up, it is doomed. A harddrive is built in a Clean Room.
A room that is 99.9 percent dust free. The tech's wear a suit, and have to walk through a corridor with air jets, before they can enter the Clean Room.

For additional questions please post in a Comment.


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Hi. My computer says I ejected my WD My Passport external drive but it was not properly ejected. How can I fix this. I need all my thesis files but computer can read the external drive! Help please!

Try to test your WD Ext HDD to a different computer and check if you will get the same problem.

If the same problem persist try to use a different cable for your WD Ext HDD.

If still fails kindly ask the store where you bought the WD Ext HDD on how to retrieve your files and have WD EXT HDD replaced?

If your WD Ext HDD works to a different computer then update the BIOS and Chipset of the computer where your WD Ext HDD connected previously.

Hope this helps.

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the file may be hidden. check to be sure it is connecting to your computer

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Hi mjcole,
Couple things. What model WD drive do you have? Plugging the laptop adapter into the drive chassis may have fried the chassis. You can buy a new chassis and put your drive into it, or you can buy a new power supply in case the one you have has gone bad and you did not realize it. Not likely though.

The power requirements are very specific and the laptop power supply may have been to much for the WD drive.

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If its xp or older OS it will not but in 4 partitions of 80 it will but most be done by outside programs most times.

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Malfunctioning WD passport that windows doesn't detect.

Inside the case is a regular laptop size harddrive.
Laptop harddrives are 2.5 inches across. (2-1/2 inches. Desktop harddrives are 3.5 inches)

I would suggest the external enclosure the harddrive is in, is defunct.
I would suggest buying a new external enclosure, and putting this harddrive in it. Then just plug the USB cable in, (As you did before), and download your data, to be ready to transfer.

You need an external enclosure that is Sata, and is for a 2.5 inch harddrive. These are relatively inexpensive.
Let me show you some examples:

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Just plug your USB HDD directly into your MBoard's USB port...

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