Question about Haier 42EP24S 42 in. EDTV-Ready Plasma Television
I was watching oprah and in the middle of the show the screen went black, but there still was sound. i turned it off thinking it was the cable for that program and when i turned it back on several hours later it still had no picture. all connections are made owners manual read and i keep reading about all these other problems people are having and i need an upgrade kit. well do they work should i make sears do it or haier? whos fault is this? and if there has been a recall why dont we know about it?
Mine is a Haier 42in HDTV Plasma and the same thing just happened 12/31/07 - almost 2yrs old to the day. Picture went black in the middle of a movie. Sound works. There is power, remote will seem to turn on/off but screen remains black. What are standard repair costs that can be expected?
I was watching tv and in the middle of the show the screen went black, but there still was sound. i turned it off thinking it was the cable for that program and when i turned it back on several hours later it still had no picture all connections are good.
Posted on Jan 07, 2008
You shouldn't have to pay for a known defect and when there exists a known cure as is discussed here. If you have bought from Sears, they should be well aware of this problem by now. Negotiate directly witth Haier directly about the kit and have them agree to absorb the replacement costs. They will provide your with instructions to follow. Sears provide service and the parts comes from Haier. Sears do not have the parts. If you didn't buy from Sears, the process is easier. See my other post.
This is a superb display once repaired. Hope this help as others on this site has helped in my case. Thanks for coming to the rescue.
Posted on Jan 17, 2008
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