Question about Haier 42EP24S 42 in. EDTV-Ready Plasma Television

2 Answers

Screen went black but i have sound

I was watching oprah and in the middle of the show the screen went black, but there still was sound. i turned it off thinking it was the cable for that program and when i turned it back on several hours later it still had no picture. all connections are made owners manual read and i keep reading about all these other problems people are having and i need an upgrade kit. well do they work should i make sears do it or haier? whos fault is this? and if there has been a recall why dont we know about it?

Mine is a Haier 42in HDTV Plasma and the same thing just happened 12/31/07 - almost 2yrs old to the day. Picture went black in the middle of a movie. Sound works. There is power, remote will seem to turn on/off but screen remains black. What are standard repair costs that can be expected?

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  • Brad102866 Jan 09, 2008

    Mine did it at 11 months; thank god, because it was still under warranty. You'll need to replace some circuit boards inside. My service tech said he replaced two. I have no idea how much it cost, because it was under warranty, but I bet it ain't cheap. Haier lost my business because if you check on the net, you'll find this problem isn't that uncommon.

  • mel0800 Jan 17, 2008

    I did buy my set at sears and the tech just came out. The replacement part (it's a kit with 3 components plus the upgrade chip) is $202 dollars - labor is $201 and I'm going to be smart and buy the 1 year warranty. I was advised by a good source that the odds of this TV breaking again are good. The $230 for the 1 yr is renewable yearly for up to 5 yrs. Sears must offer a replacement alternative TV if they can not repair the Haier. It's $600 all told but it protects the orignial $1400 investment. Let's face it, we bought the Haier because the picture really was good for the $ value - we just didn't know it had a problem. The other parts that have been going cost $1400. That makes the warranty a good bet for free repair and/or a replacement TV.

  • heathercmg Jan 21, 2008

    Hello, Exact same problem- only mine was a gift and I have no idea where it came from.

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I was watching tv and in the middle of the show the screen went black, but there still was sound. i turned it off thinking it was the cable for that program and when i turned it back on several hours later it still had no picture all connections are good.

Posted on Jan 07, 2008

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You shouldn't have to pay for a known defect and when there exists a known cure as is discussed here. If you have bought from Sears, they should be well aware of this problem by now. Negotiate directly witth Haier directly about the kit and have them agree to absorb the replacement costs. They will provide your with instructions to follow. Sears provide service and the parts comes from Haier. Sears do not have the parts. If you didn't buy from Sears, the process is easier. See my other post.

This is a superb display once repaired. Hope this help as others on this site has helped in my case. Thanks for coming to the rescue.

Posted on Jan 17, 2008

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