Question about Bose 3·2·1 II System
My Bose 321 will not play the dvd I just put in it. I tried to eject it, and it wont do that. I tug on the drawer a little and now the Bose power won't turn on.
How do I get the DVD out of the system!? It isn't my dvd and I need to return it. Hopefully without wrecking the $1000 system.
Can you help me?
This can happen if the disc has been put in upside down accidentally, if both sides are highly reflective (e.g. blank recording discs). If so, you need to get the system to eject the system before it attempts (and fails) to read the wrong side of the disc:
On the back of the Acoustimass module (sub woofer) is a power switch. Use this to the turn the system off and wait 30 seconds. Switch it back on, the media centre flashes up "Bose 321" - press the eject button firmly once as soon as this disappears. If this works, contact Bose with the serial number from the media centre to see if the system needs a (free) software update (a disc they send in the post) - just in case the system is having general disc reading issues.
However, it may be that the drive has failed - it's a mechanical part in a mass produced system so this is not unreasonable, just disappointing. But because you have bought a premium system, the company will rush to help you - call them for a repair and explain you need the disc back urgently. they'll probably arrange an urgent, fast turnaround repair....
Posted on Jan 16, 2008
I followed the suggestion above which wrote that by turning it off and on may work. So.....
I unplugged the power adapter from the unit and waiting 10 seconds.
Pressed the POWER ON/OFF button and waited until a few seconds passed, pressed the Eject button and after waiting for about 2 seconds, it worked.
Posted on Apr 29, 2008
unplug the bose from the wall outlet.
Wait thirty seconds.
Plug it back in (if you've waited long enough, the display will light up and say "BOSE 321" or something similar)
Voila! It should work. (If necessary, do it again)
Posted on Feb 28, 2009
Another simple fix is to unplug the dvd player for 30 seconds or so. When the Bose Lifestyle name comes up just press the eject button, after a couple seconds the tray should open up. I hope this helps you.
Posted on Dec 25, 2008
So I ran into this issue on Saturday night. Being a techy person I wasn't afraid to go in and fix it myself! That and I am impatient.....lol
Turn the box over and there are 6 screws holding the top on. Unscrew all of them.
Gently pull the top of the box off
You will see a small form factor motherboard under a tv capture card and next to the dvd drive. Remove the tv capture card and unplug it from the motherboard.
Gentrly pull the front of the dvd case open to unseat it from the drive (this takes patience and a soft touch)
Remove the front panel of the bose system by gently prying it apart
lift up the DVD drive (its a 5 1/4" drive like is in your computer)
On the front of the drive is a small pinhole. Take a paperclip and shove it in there. This will trigger the manual release for your dvd player.
Take out the dvd and put it all back together.
Now comes the interesting questoin - can you replace the DVD player with one more accepting of self recorded DVDs? Can you replace it with a HD or Blueray player? Im thinking I need to find out!!!!
Posted on Jan 30, 2008
Here's my issue with it. My parents have a very lightly used first
generation Bose 3-2-1 that suddenly would not open the disc tray (no
disc in the drive). I tool the casing apart, and opened up the disc
drive. Come to find out, the motor that clamps and un-clamps the
disc-spinning motor to the plastic spindle must've weakened, because
when the drive is closed, the the mechanism clamps. When it is opened,
the mechanism tries to un-clamp, but the magnet that holds the plastic
spindle won't let go - the motor isn't powerful enough to pull the
clamp free. This causes the tray to attempt and then fail to open.
I took out the plastic spindle and put some very small circles of paper where the magnet on the clamp connects and put a few dots of superglue. This means that there's a few layers of paper between the magnet and the spindle, which allows the mechanism to unclamp freely now. I was able to successfully watch disc 1 of Firefly. (as an aside, I also tried connecting another PC DVD drive and the Bose system refused to power-on correctly. It may work on other drives, but I had no luck with it)
However, when I went to turn the Bose system off, the drive opened and then it powered off. I'm not sure if this is related or if the gear works that run the tray are misaligned.
Posted on Feb 10, 2008
Thank you Ironlug. I followed your suggestion and it worked. Now we can returned rented movie and don't have to spend bunches of money to fix it or breaking it. We have been distraught trying to figure out how to fix it.
Posted on Nov 20, 2009
Unplugging the system for 30 seconds worked for me, too. EXCELLENT. It's been a great system and I was afraid it was broken.
THANK YOU VERY MUCH.
Posted on Nov 19, 2010
Bose only playing dvds in black and white, how can I correct this
Posted on Mar 06, 2010
Did the same with my bose system...even though its not the model mentioned above...it worked!!!
It had got me really worries, specially because i have had it for a while now..
Posted on Nov 21, 2009
The clamping problem isn't with the magnets - it's the drive belt. They get weak and slippery after so long. Any belt of proper size will work.
Posted on Mar 31, 2010
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Posted on Jan 02, 2017
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