Hi there it's SmartAlec from NelsonVacuums.com.au here. There are 2 possible causes either there is a blockage in the hose or there is a problem with the valve that lets you select floors / tools. If you remove the hose and lower the handle to the vacuuming normal position while looking in the hole the tube used to plug into you should see a gate type part moving. If it is still you need a new valve. I can supply this part if need be, if you feel confident to fit it that is. Regards Alec
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