Question about Panasonic KX-TG5632 Phone

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Voice mail issue

I couldn't see the flashing prompt for the incoming message, and no new message left on the phone set even I heard the greeeting and I left the message there. I talked with the Rogers carrier, it seems not their problem as I can access their mail box and retrive the message there. Could anyone help me to fix this problem?

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  • 106 Answers

Here is what is suppose to happen. Once you leave a message at Rogers, they are to send your phone a "stutter dial tone" signal back to your phone. When you phone gets this signal, it is to light your messag light. So we need to figure out if Rogers is sending the signal, and if your light is working. So, leave yourself a message. Give Rogers a minute or two to send the signal. Pick up your phone to make a call. Do you hear a "stuttery" type dial tone? If not, it sounds as if the Rogers system is not providing the signal. Okay, if your light is not on, then lets test the light by taking the Rogers VM out of the equation. Go to your Panasonic answering machine menu, and turn it on, then turn the number of rings set to 1, and save that. Now call the phone. It should answer after a ring or two, and your call should never make it to Rogers AM. Leave a message and see if your Panasonic answering machine takes the message and lights the light. If it does not light the light even though your message was recorded and saved, then you may have a bad light. If it lights the light, go back into your menu and turn the machine off, and look for any settings regarding using the "telephone company voice mail" or review your message light settings, etc. Hope this helps

Posted on Feb 04, 2008

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