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I think what you see as files are actually viruses and cannot be easily deleted and even if you delete, when you insert the player again, you'll still see them. So you need to scan for viruses with a good anti virus. After that you can now delete anything you want. Make sure the system itself is properly scanned for virus.
Reset All NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED TO PERFORM THIS OPERATION! If your device freezes up press the Menu button and hold for 15 seconds. This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation will be gone.....IF that doesn't work try to recover...download the update software and install then lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Star the update software if it doesn't start automatic goto /start /all programs /Sandisk/sansa updater/ sansa updater and start it up manually... follow instructions on the updater and the sansa hope this works.... Please rate
Sounds like you fellas have defective players. Try reformatting them if you can and see what happens. it will erase all your music on it so you'll have to load it back up. If it doesn't work, you might want to try returning them in exchange for another.