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hi, im not sure on your exact model but you need to change the call diverts, so its something like this, 1 go into settings 2 call settings 3 call diverts 4, no in here it has options like divert when busy, etc etc, it should also divert when not answered, click on this and choose status and it will tell you what its set to, then it should give you the option of changing the settings, some let you change to 30sec before answer, give me a shout back if you get stuck and ill find out how the menu works on your phone and talk you through the process
You have to enter this code:
**61*07973100123*11* enter the time you want it to ring (maximum is 25 seconds, so just put 25) followed by # Then press the green call button as if you're making a call. It should then send a message saying 'divert updated'.
Have you tried
settings/calls-divert calls-deactivate all
or try master reset?
If you are doing a master reset make sure you write down any info in the phone you might need that is not on the memory card otherwise you might lose it all
if none of these work take it back to where you bought it if its still under warranty