Question about Dell A960 All-In-One InkJet Printer

1 Answer

A 960 all in one ink jet.

When my printer is sent a job it will print. However, thejob display on the computer says 99% complete. I have to then turn my printer off and back on again in order to print another job. Also, my new ink cartridge will not align.
Thank you for you help.

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  • MCaulfield Nov 05, 2008

    I followed all the steps including the firmware upgrade. No print job gets past the 99%.



    I cleaned the copper contacts even though the print cartridges were recognized. Then I: 1) uninstalled the software and drivers, 2) reinstalled software and drivers from the original install disk, 3) downloaded the new drivers and firmware upgrade from the website, 4) installed the firmware upgrade, 5) updated the drivers. The problem persists.



    Mike

  • ladyathegate Nov 30, 2008

    When printing on my A960, the pop-up shows the job to be 99% complete. In order to print another job, I have to turn the printer off and then on again.

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Remove the new ink again. Take a couple cotton swabs, lightly dampen with water. Clean the copper contacts inside the ink holder. Also clean the copper on the ink cartridge. Do not clean the bottom (where the ink comes out). You can wipe this with a lint free clean cloth. Did you remember to remove the protective tape on the new cartridge? Sometimes the tape stays & you have to look close to be sure. There is a firmware update for the A960. Also a good idea to install. Download here: http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R77282&SystemID=PRN_ALL_A960&servicetag=&os=WW1&osl=en&deviceid=5696&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=101359
You can clear a print job by, click the start button, open printer & faxs, right click on the default printer which should be the A960. Click open, click printer, click Cancel all documents.
Lets see what happends after all the above.

Posted on Jan 30, 2008

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