I tried to use my printmaster 17 as I usually do

I tried to use my printmaster 17 as I usually do and instead it took me to a page telling me I had to login. I didn't know my password so had them send it to my email which they did. When I tried to find my order numnber from 9/2008 it said it doesn't exist. I still have the email from last year when I purchased it listing the order number which they now say is invalid. What's up with these peoople? Do you know?