Question about Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Connection problem My microphoto is only a year old and i have never dropped it before. It is able to charge but the computer says that it is not connected. I have re-installed the program but it still does not work help?

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  • dustin78155 Jan 04, 2008

    Computer says no player connected

  • Amanda Newton
    Amanda Newton Jan 07, 2008

    I've been having the same problem for the last 3 months now...my computer said its connected but the device won't start (error code 10 in the device manager). I've tried every trick on the creative web site (www.creative.com) but they're not working for me, however they might work for someone else.

  • Anonymous Feb 10, 2008

    no connection

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2 Answers

Connection problems

Posted on Jan 25, 2008

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  • Master
  • 4,402 Answers

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Jan 23, 2008

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2 Answers

Hi My player is Creative ZEN MOZAIC EZ 100 - 4GB It is not able to recharge and when connects to PC there appears scaning Disk... and nothing else happends long time.


I've had similar issues with the Zen Microphoto, usually the case is a defective cable. Even though the PC sees the device that does not mean that the cable is connecting properly. Try using a different mini USB 2.0 cable. That fixed all of my issues with my Zen Microphoto's connection and inability to charge.

Apr 04, 2011 | Creative Labs Zen MicroPhoto MP3 Player

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Creative zen microphoto crashed and havent used it in a bit but i got it charged last night and i have a new computer now i connected it and it showing up but i have to reload the firm wear but when i go...


I had the same problem with my creative micro. Do you still have the CD-ROM that came with the mp3? If so just download the creative software from the disc then restart you computer, you computer should see it after that. It worked for me... I even used the wrong disc, I've had both Micro and Micro Photo mp3s, and i still had the CD-ROM for the microphoto.
How did you get your Microphoto to charge after it crashed? I cant seem to figure this one out. I even have a new battery for it, but it wont turn on at all.

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http://serviceman.site88.net/index_files/MP3Players.htm

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Creative Zen MicroPhoto 8GB, in recovery mode, the device is not connected


Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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hard drive shot.

http://serviceman.site88.net/

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has it been dropped?
sounds like hard drive problem, needs to be replaced.

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Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

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