Question about Canon imageRUNNER 5000 Copier

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ImageRunner 5000s network printer Mulit-PDL kit

I tried installing the Multi PDL Kit-A2 to the ImageRunner 5000s and got nothing but a black screen.  Am I missing something?  Does anyone have a link for a troubleshooting manual for this card?

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  • shadetree IT Jan 01, 2008

    Here is the kit I ordered with a lit of contents.  http://www.gotoimagewise.com/0406a032aa....




    I suspect you are correct and I don't have the entire kit.  I don't see a 64-meg memory stick on the list or in the box, for example.  However, I have no idea what else I need or where to get it.  Does anyone know what is missing and what I should order to complete the kit? Where to go?  Any direction at all?

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E246

Posted on Jun 23, 2008

  • 161980 Jun 23, 2008

    in ir 5000 prob.

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Ir 5000s needs an extra kit before you can install print kit. 5000s was first generation and was created before print kit was created. It has been many years since i have seen a 5000s but i remember when we had to upgrade it before the a-2 kit could be installed. I donot remember what the kit is called though sorry

Posted on Jan 18, 2008

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Nevermind about the memory stick. The kit did have one, and it was installed. Back to square one.

Posted on Jan 02, 2008

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Hi shadetree. Just thought. Are you sure you got the "entire" kit which would have included an additional 64 meg of memory? I ask this since the network boot rom would require and expect to access additional boot data from the 64 meg of memory. I am not sure of the 5000 controller architecture but lacking the additional memory, the ir may lock up(no display) at the beginning of the boot sequence or as the most recent controller lock up as you see the machine boot.

Posted on Jan 01, 2008

  • jeff heightchew
    jeff heightchew Jan 03, 2008

    Very good, I was was just making sure of the basics. Please understand that I am genuinely trying to be of help and at this point in no way being compensated by anyone other than to have been of help to you. Lord believe me I have been been where you are (and will assuredly be there again) where it seems you have done everything you were supposed to and yet a device wont cooperate.:-) The next step is most likely upgrading the firmware of the machine which is the instruction programming for the copier that tells it how to respond to and accomplish the tasks that it is requested to do.Since the 5000 you have was not programmed from the factory to be able to interact with the print kit you have installed then it is unable to access and execute the proper communication with the network boot rom. The firmware upgrade you need requires a proprietary software application called the "Service Support Tool" which actually can establish a unique connection with copier by way of laptop or desktop computer.This allows the re-programming of the copier and tells it that it is now also a printer and how to accomplish these additional tasks. When you added the new (network) boot rom the copier upon startup now has tasks and checks that it does not know how to perform. I am a bit surprised that you did not get an error code. I am sure that you think I'm pushing gobley gook at you. But I assure you that I have no reason to mislead you. i have serviced Canon copiers since 1988. I must admit that I missed the earlier versions of the Imagerunner series of which your copier falls into. Yours was marketed in 2004 and I was re acquainted to the Canon Imagerunner line in 2005. Without question when our sales team has sold a "plain jane " copier and for whatever reason added print capability to that device I have had to format the hard drive (new partitions needed) and upgrade the firmware. The bad part of this long message is that there is no way for a lay person to accomplish this task. I am afraid that you will need on site help to accomplish this task. Please understand that although I am a certified Canon field engineer, I.\am just a tech trying to help you and hate to to think of the expense you may incur. I do not work for Canon directly so I have no reason to push you into spending extra money.The bright side is that it appears that you were able to purchase the print kit for approximately 1/4 of the retail new value.I have no doubt you are unhappy with me,but I can only tell you what I know to be true from the facts as we have discussed. I will gladly try to help you further in any way I can.

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