Error on printer reads to check the cyan cartridge and when you ask the computer to print then it says that more than one cyan cartridges are installed. We can't seem to find any solution to this as we have only one cyan in there! Any suggestions on solutions would be much appreciated. Emma
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10.000x Supply error E-label cannot be read or print cartridge is not properly installed. 10.0000 = Black print cartridge 10.0001 = Cyan print cartridge 10.0002 = Magenta print cartridge 10.0003 = Yellow print cartridge 1 Reinstall print cartridge. 2 Turn on the printer. 3 If the problem is not solved, replace the cartridge.
This error is a message indicating print head/ink failure on the printer.
I would try the following 2 things:
1. replace the ink cartridges/print heads. test to see if the problem is fixed.
2. If this does not solve the issue, you may need to either send it to the manufacturer for repairs (if under warranty), send it to a local repair person to service- or look for a new printer to buy (which may actually save you money).
I notice that you saw error message 'check ink c'. This means the printer want you to observe cyan ink cartridge. so,what happen before this message appears?. Please make sure that cyan ink is not empty. if you are sure the ink not empty,then remove cyan ink and reinstall it,else try dry clean ink cartridge contact or you may use contact cleaner before reinstall it. if you have have another cyan ink cartridge that is in good condition,compare it. if this works,means cyan ink cartridge is faulty then you need to replace with the new one. but if the problem still persist,it may caused by carriage unit or logic board problem.
Are you using genuine ink cartridges? If not, then perhaps there is no microchip on your ink cartridge. You can take the old chip off your used cartridge and put it on this cartridge and see if this solves your problem.
I would do all of the following and see if yo can clear this code. It is not on any Canon list of possible codes, so I have no idea what it means., but let's do this:
Turn off the printer and unplug it.
Remove the print cartridges. Look at them, are they leak free? Look into the cartridge holders. Are they clean?. Dried ink or blobs should be cleaned off with a little alcohol and a qtip.
Are the little wire holders bent or broken? Do they look exactly the same?
Turn the printer back on reinstall the cartridges.Check in your printer preferences/services and clean your cartridges.
Now turn it off again and unplug it. Open the paper jam door and gently push the paper roller forward until it clicks. At the same time, look for even the tiniest scrap of anything in there.
Close the paper jam door and plug your printer back in. Restart your computer.
If the problem is not solved. You may need to reinstall the printer. Do You have your original disc? Be sure to do a clean install. ( Turn off all running programs in the lower right corner including your virus control. Also go to Toolbar>tools>internet options>general>and delete all you cookies and temporary internet files.) Turn off and unplug your printer.
Reinstall the software. When it is finished if it has not told you to plug your print back in do so now. Restart your computer and turn your printer on.
I have the same issue as well - I just open the printer, pop out the cyan cartridge, and reinsert it (the same one). This generally works - sometimes I need to do it once or twice. I figure I'll be patient and keep doing this until I a) finish the cyan ink cartridge, b) replace it out of annoyance, or c) through the printer out the window in total frustration.
Interesting to hear about "faulty" cartridges though - I shell out for the "authentic" Canon cartridges which you would think would be reliable - maybe I should switch to using the imitation ones if I'm going to have issues with them anyway...?