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Problem for Dell Inspiron 700M PC Notebook
Windows BSOD on all restarts, even in Safe Mode
Windows BSOD on all restarts, even in Safe Mode and even if I start with video in VGA mode. Stop code is 0x0000007E plus four more codes in parentheses. During Safe Mode restart the last file to appear on the screen before the BSOD is agpcpq.sys.
This problem began after my computer got part way through an update from XP Professional SP2 to SP3 then had to roll back to SP2. After the roll back, the Windows updater said my Windows might not work correctly. However, everything seemed fine until I shut down and restarted. That's when I started getting the BSOD. Thanks for any suggestions on how to fix this!
Joel
This problem began after my computer got part way through an update from XP Professional SP2 to SP3 then had to roll back to SP2. After the roll back, the Windows updater said my Windows might not work correctly. However, everything seemed fine until I shut down and restarted. That's when I started getting the BSOD. Thanks for any suggestions on how to fix this!
Joel
Comments:
Oct 27, 2009
- Thanks for the information Fred. I've run Dell diagnostics and it didn't find any problems. I also ran chkdsk /r and it found and fixed errors, but didn't solve the BSOD problem. My problem appears to be related to Windows rolling back from the failed update from SP2 to SP3. Is it like that agpcpq.sys is the source of the incompatibility? Is there any way to fix the driver incompatibility without having to reinstall Windows? Thanks, JoelBest Solution
posted on Oct 26, 2009
7E is a memory issue or general driver fault. It's windows way of saying "i dunno it just died". If you have Dell diagnostics, run a full system check, to ensure the hardware is ok. If you get no errors, then you have a driver fault in windows. This is From Microsoft:
---
If the following conditions are true, the issue might be a hardware incompatibility with Windows XP because all the installed drivers are Windows XP drivers:
---
Basically, the 7E error is a defective driver. You will likely have to get your computer recovered by a professional shop, or if you have nothing important on it, attempt to reformat and reinstall. It is unfair that Windows has borked your computer and they wont fix it. I hope I was able to at least point you in the right direction.
You will basically be using the command line to do a restore of your hard drive. The article was posted a few years back by Charlie White.
http://webcast.broadcastnewsroom.com/articles/viewarticle.jsp?id=8658
basically, you are going to install windows on top of itself, use the "fresh install files' and overwrite the corrupted ones. (he called it a life boat). I had to DO this once a few years back, so I know it works, if you FOLLOW IT TO THE LETTER. This will allow you to access the "windows restore" files, and restore your machine to a date prior to the SP3 upgrade. Also, if you are going to upgrade, Download the full update Executable from ms. Dont do it from the website, download it and store the SP3 on the hard drive, then run it. its much safer.
---
If the following conditions are true, the issue might be a hardware incompatibility with Windows XP because all the installed drivers are Windows XP drivers:
- You receive the STOP 0x7E error when you first start the computer.
- You receive the STOP 0x7E error after you run the Setup program.
- You did not install any third-party drivers during the installation of Windows.
---
Basically, the 7E error is a defective driver. You will likely have to get your computer recovered by a professional shop, or if you have nothing important on it, attempt to reformat and reinstall. It is unfair that Windows has borked your computer and they wont fix it. I hope I was able to at least point you in the right direction.
Comments:
Nov 01, 2009
- The problem is, software and drivers have to be loaded for windows to 'stand' on, just like scaffolding has to be assembled for workers to stand on. If the pieces of scaffolding are for different scaffolding types, they wont fit together, and can cause a rickety structure, just like here. BUT, there MIGHT be a way around it. You have to be very geeky, but it could be done.You will basically be using the command line to do a restore of your hard drive. The article was posted a few years back by Charlie White.
http://webcast.broadcastnewsroom.com/articles/viewarticle.jsp?id=8658
basically, you are going to install windows on top of itself, use the "fresh install files' and overwrite the corrupted ones. (he called it a life boat). I had to DO this once a few years back, so I know it works, if you FOLLOW IT TO THE LETTER. This will allow you to access the "windows restore" files, and restore your machine to a date prior to the SP3 upgrade. Also, if you are going to upgrade, Download the full update Executable from ms. Dont do it from the website, download it and store the SP3 on the hard drive, then run it. its much safer.
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Asker's Testimonial
"
Fred knew exactly what the Windows stop codes meant and what steps to take to diagnose the problem.
" - jms6
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