Question about Xerox WorkCentre M20i All-In-One Laser Printer
No paper jam to be seen. removed all paper, yet still receive message.
will not copy or print.
That is an easy one.
Look into the area where the paper comes out. You have to look toward the upper rear area rear area. There is a white plastic flag, about 2 inches wide and 1 inch in height.
On each side of it you will see 2 areas where the shaft snaps into, that flag has popped out of those clips and is not seeing the sensor making the machine think there is a piece of paper in the output tray.
Reach in and gently maneuver that back into position and carefully snap it back into place.
That is an odd shaped actuator you can't see, but with some patience you can snap it back into place. Maybe also gently take a pair of needle nose pliers and slightly tighten those clips that it snaps into. I suggest that with a lot of concern so that you do not snap the plastic clips, they are part of the frame that if broken would be expensive to replace. Use your discretion as to whether they need to be tightened. If it snaps back in and feels solid DO NOT try to tighten them please.
Posted on Jan 03, 2008
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Posted on Jan 02, 2017
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