Question about GE GSL25JFPBS Side by Side Refrigerator

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No water at door

Our GE fridge is getting no water at the door.

We were away for 10 days so it wasnt used during that time. While the thermostat was turned down cold (55F) during vacation, it didnt freeze in here.

I click the lever, I hear the solenoid click, but no water. I reseated the filter bowl, and had the lever pushed in while the switch was set to dispense water with the filter bowl off, and no water was at the inlet to the filter bowl.

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  • dougsnow Jan 02, 2008

    To clarify, the thermostat set to 55F was the house thermometer.

    Would that still cause a line to freeze?



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I have a 3 year old GE GSL25 refrigerator with the water/ice dispenser on the freezer door. Even when setting the freezer at 2 and turning the fridge's lower drawer to the warmer "cheese" setting, the water dispenser line would freeze every few weeks. If you have this problem, first verify that the water filter (back of the fridge) is not clogged and that water flows from the water line at the bottom left corner of the freezer door (disconnect and press water delivery dispenser-see owners manual).
I used the hair dryer recommendation to unfreeze the line by heating the flat area of the freezer door directly behind the water dispenser area (~10 min did it). The trick to keep it from freezing up again involved buying a cheap foam sleeping bag mattress (~1/3 inch or 1 cm thick) made of a polyurethane foam (pretty dense). I cut it to match the flat area of the freezer door behind the water dispenser and taped it to the door with packing tape. For the past 3 weeks (even with freezer at #4 setting), my water is flowing freely. Personally, I think this solves a product defect with insufficient insulation in the freezer door near the dispenser water line.

Posted on Jan 24, 2008

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A Water Tube Heater WR49X10173 will fix the frozen water line issue. It fixed mine. You can call GE and tell them your problem, and if you're kind and persistent, they will send you a free heater kit. Worked for me. Otherwise check eBay.

Rumor has it this problem is caused by water vapor getting absorbed by the foam insulation inside of the freezer door, and then the insulation doesn't insulate as well, and the cold from the freezer reaches the water line.

However...about a year later, your problem will be back.

As time passes, it will absorb more moisture, and the heater kit will not work anymore. I've seen several posts where the problem came back, with no solution.

So here's your permanent fix-ya:

Buy a second heater kit, and remove the foil sticky wrapper from the wire. The center portion between the black heat-shrink portions is the actual heater; the other end wires are normal wire.

Wrap the center portion tightly around right where the water tube comes out of the door, just below the ice dispenser flapper. Put some large heat shrink (not electrical tape - it won't hold) over the two existing heat shrink portions to hold the loop tight against the dispenser tube. I then put some aluminum foil tape, used for sealing duct work, over the loop and onto a portion of the dispenser tube, to hold it in place.
Connect it the same way electrically, so you now have two heaters in the circuit.

Then reassemble. You will need to take a Dremel tool to widen the hang-down actuator that your glass pushes on to dispense, around the dispenser tube. I needed about a 3/4" wide slot. This is because it will hit the coil of heater wire. Also be sure wires are out of the way behind this actuator as you reassemble everything, or the switch won't work reliably.

Mine had been frozen solid for a year, and it started working in the 2-3 minutes after I connected the front panel, which powers the heaters. Amazing!

The theory I used to come up with this solution is this: put gently heated air up the dispenser pipe, and it will steam the ice away. Voila!

Enjoy your water dispenser.

And yes, it's a very bad design, putting a water tube through a freezer door. What were they thinking?

Posted on Jun 15, 2015

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G.E. had a problem with inadequite isulation in the dors of their GSH25KGMC** models. Maybe yours suffer the same illness. The G.E. repairman said that in high humidity areas, it wasn't uncommon for ice to form inside the freezer door between the inside and outside walls. Hence, "frozen line," no water from the dispenser! Thankfully, our extended warranty got us two new (and improved?) doors. I must say the problem has gone away since that fix. Had we been responsible for the charges, it would have cost about 900 bucks. Phooey, I'd buy a new fridge before I would pay that for doors. Good luck...

Posted on Mar 06, 2008

Set the freezer to the highest setting (8 degrees). Then wait a few days. The water line in the door is frozen.

Posted on Jan 01, 2008

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