Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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My creative nomad jukebox zen extra 30gb

Ok when i turn it on it says "firmware problem" what does that mean

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Re: my creative nomad jukebox zen extra 30gb

Means the software used to operate the unit is corrupt and you need to download and install a new version

Posted on Jan 04, 2008

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How do i fix my creative zen nomad nx to be compatible with windows10

Contact creative zen. There may be a firmware update or driver you need from them.

Jul 26, 2016 | Creative Labs Nomad Jukebox Zen NX MP3...

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I have creative zen nomad jukebox 1.03.02e (30gb) and did not get a disc with it and i cant find any any site that i can download the software on. I got the jukebox so that i could us it and as of yet i...

Here is a link to the Creative Mediasource software for the Zen Nomad

Scroll down to the bottom of the page and click agree. This will start the download. Then run the program on your computer and you should be able to manage your Zen with this software. Let me know if it works.

Jan 29, 2010 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

When it the zen is turned on it says firmware

Had the same problem and nearly went nuts trying to fix it. Here's what I did:

1. Uninstall all creative driver & creative software.
2. Uninstalled Windows Media Player 11 (Rolled back to WMP 10) and restarted PC.
3. Uninstalled Windows Media Player 11 Runtime and restarted PC.
4. Downloaded and Installed the latest free version of Winamp from
5. Connected my A/C Power Cord to my Nomad Jukebox then connected my Nomad Jukebox via USB cable to the Computer.

The computer should then recognize the Nomad Jukebox as "Found New Hardware" then "MTP Device" and lastly "Your new hardware is installed and ready to use.

6. If you haven't already, go to the creative website and download the Creative Zen Xtra PlaysForSure Firmware 2.10.03 and save it to your computer.
7. Run the Firmware (Make sure Nomad Jukebox is connected) and at this point the Computer should recognize the Nomad Jukebox and begin the upgrade.

After your upgrade is complete, You can go ahead and re-download Windows Media Player 11 and it will recognize the Nomad Jukebox.Not sure what version of windows you have, but I have two computers, one with windows xp and the other has windows 7 and Im able to transfer music perfectly fine with Windows Media Player and RealPlayer on both computers. I hope this works for you. Good Luck!

Jan 05, 2010 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Trying to recover nomad jukebox zen extra

Get an original Vista operating system disc..
then insert d CD and boot from the CD!

Apr 29, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Firmware problem

I have Creative Nomad Jukebox Zen Xtra 60GB.
I changed harddisc. "firmware problem"

Please help me.

Sep 04, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Zen Xtra 40 GB

Ok this is what I have found.....Try to run the Recovery Mode here is a link to Creative Labs website that will walk you through it... Just look for Jukebox its on the can get the firmware from the same website under support and then just select the type of jukebox you have....that will be the second link...You will need to click on Zen and then look on the right side for Archived Products,/?st=357,e=0000000000342903798,k=6058,sxi=1,varset=ws:,case=4794

Good Luck and let me know if this helped


Aug 17, 2008 | Creative Labs Zen V MP3 Player

2 Answers

Buttons won't work

Reset - do the four things in svc mode

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

May 21, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

My zen extra

Jan 01, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

3 Answers

Creative Nomad Jukebox Zen Xtra

First thing i would do is make sure your at the current firmware.

Dec 18, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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