Question about Philips SA4010 MP3 Player
When turned on the player simply displays this error message- device cannot initialize hdd I think my MP3 player might be a little different, but it is Philips and it only has 1 GB. The product number is SA40xx, but it wasn't coming up, so I'm hoping that SA4010 is the right model number. Anyway -- A few months ago, I went to turn on my MP3 player and it wouldn't turn on. So I changed the battery and still nothing. Then when it would turn on, it would just freeze on the opening "PHILIPS" message. So I plug it in, the computer doesn't recognize the device. I reinstall everything and, finally, the Philips Device Manager comes up. It tells me that it needs to wipe the whole thing clean to repair it because there's something wrong with it! So I hit "repair" and as it starts to repair itself, it says 'There Was An Unknown Error'. ]: I don't know what to do now. I tried doing this on a different computer and I'm getting the same thing. Please help!! -August
You are missing a critical update from Microsoft that will allow the computer to recognize this as an MTP device rather than an MSD device - this is a new problem that did not exist before.
Try a firmware upgrade, but it may not be successful since the repair was unsuccesssful.
Otherwise, get all the most recent Windows Updates from www.microsoft.com.
If none of the above work, write me back.
-Tha Mp3 Doctor
Posted on Feb 11, 2008
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