I hit one of the buttons while doing a search, the camera view screen went white, and the green on light stayed on until the battery ran out. Nothing I did ie close the front cover, push any of the buttons in various sequences would turn off the camera. Have had the camera for a couple of years without problems until today. Thanks email@example.com
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try replacing the battery. Check best buy, radioshack or other camera dealers for a battery. Possible deadcell battery. These lith-ion batteries die with no warning. If there is no change, the camera is defective!! hopefully htis helps
If it still in warranty send it back. If out of warranty and as this is a 'cheap disposable' item there are no economic repair options -so you could try to dismantle it your self to see what is what and if no joy - replace it.
maybe this works: turn your camera on in play mode (if you have play button press it to turn on camera) and if your camera hase a shoot-play switch select play mode and then turn your camera on.)
repeat this until lens goes back.
I hope this works...
I just contaced Sony support for the exact same problem. If you're able to power the camera on in VIEW mode, open the rubber tab to expose the USB and DC In connections, directly above that there is a small RESET button. Get a paperclip and push and hold the button until the camera resets itself. This fixed my problems, hope it will fix yours!