Question about Sony Cyber-shot DSC-W55 Digital Camera

4 Answers

Dropped Sony Cyber-Shot DSC-W55

I dropped my camera and it was about 1 ft in the air and landed on its back on my laptop keyboard it didn't scratch or anything but the lens got stuck, a lot of these people had similar problems but I'm still not sure how to fix it. I know theres a solution so can you please help me? When I turn it on a black screen comes up saying "Access" and then "Turn the Camera on & Off" I did this and It still is like that. Also the battery is more than half charged if that helps? Please help thanks!

Posted by on

  • 3 more comments 
  • eeekamay Jan 01, 2008

    I have charged the battery and that doesn't work, I've even tried holding the lensin when i turn it off and that doesn't help, what can i do to fix this problem?

  • magge Jun 11, 2008

    dropped sony 7.2 mega pixels -cybershot

    camera will not power on, changed batteries many times

  • kamogirl13 Jun 12, 2008

    i was taking a video of something in a gymnasium and someone threw a ball at me and it hit my camera. I turned it off and when i went to turn it on it said "Access" and then "turn on and off again" nothing helped. The whole lens unit (from base of lens to tip) was bent up and i cant seem to push it back down. anyhelp???!!

  • Cole-pete Dec 17, 2008

    When I try to power up, it will not go into camera mode. Lens extends in and out several times (while "Access" is displayed on screen) before giving a message to turn power off and back on. When powered down and back up the sequence just repeats. Battery is fully charged, battery was removed and reinstalled, memory stick was removed and reinstalled. LCD works in "review" mode. Menu works. Will not go into camera mode.

  • a_kligs Dec 27, 2008

    I have  the same exact problem except that this happened out of nowhere...I didn't even drop my camera!  One moment it was working, and the next I got the black screen that says "access, turn camera off and on again".  I've done that many times and nothing. Everything works, but my lens won't come out, and therefore I can't take any new pictures.  Please help!



4 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

You have to shake your camera. i have a dsc w 55 and dropped my camera right on the lens forcing it to get stuck in an upward position. i was able to push it back down to the center but then it was showing the same screen you guys r getting now. howver i powered it back on and when the lens came out i just shook my camera back and forth and believe it or not it started working again. may take a few tried but it does work

Posted on Feb 12, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

It did work with my camera!! DSC-W55. However, before applying any pressure to the lenses, considering the following:
1. Find out the direction of rotation of the lenses (usually there are two, the larger and the smaller a the end of the assembly)
2. Only apply rotational force to the larger lens. And apply LIGHT pressure (push) to the smaller lens. After the 5th attempt it finally retracted.

As you turn on your camera the lenses have a sequence of movement:
After the on/off is pressed, the lens rotate one direction. About two seconds later, the lens rotate the oposite direction. Good Luck!

Posted on Jan 30, 2009


Hi, I have the same problem. I dropped my camera and now the lens is stuck and I get the message "please turn off & on camera". I have tried that 50 times but it doesn't work. Has anybody figured out a solution to this?

Posted on Jun 09, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert that has over 500 points.


    An expert who has answered 200 questions.

  • Expert
  • 310 Answers

Use the rechargeable battery and charge it for 8hrs.turn of the LCD,put the mode in auto.I do no exactly about the lens problem, you try this press the lens lightly and then twist it lightly with your fingers.

Posted on Feb 17, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Sony Cyber-shot DSC-W150. when powering on the

allienment with the mother board and also failure of the sensors of the lens unit,so contact sony service

Mar 01, 2010 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Dsc-w100 window cracked/ no picture

sony cyber dsc-w100,not dsc-w55
I drop the camera and the window broke. where can I find a window.?

Dec 07, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

2 Answers

Lens will not retract completly on sony cyber shot DSC-W55 after being dropped while lens extended

Only try this if your camera is out of warranty. Turn camera on, and extend lens fully, now grab outer most element and pull out. Sometimes you can reseat the lens in the track at the correct point. I used to do this all the time to my older digital cameras.

Nov 28, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Lens does not much for a new one sony cybershot dsc-w55

DSC-W55 requires lens assembly under following part number..
1-788-363-12 Optics Unit (ED13A)Above part is available in Part Store for $73

Mar 06, 2009 | Sony Cyber-shot DSC-W70 Digital Camera

1 Answer

I dropped the camera on a carpet floor lightly

need more info you dropped and what ? does it work What?

Dec 31, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

3 Answers

Broken Cyber-shot® DSC-W55 Digital Camera screen

go to near by sony shop or go to sony website and buy the lcd screen

Jun 20, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Cybershot sont 7.2 mega pixels optical zoom 3X- camera will not stay on

i need to by chargar and connecter for camputar for my DSC-W55 wher and how much is cost ?

Jun 11, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Dropped Sony CYber-Shot DSC-S700

remove the battery for 15 min and see it that does it if not you might have jared a board loose. or broke loose a solder joint. It can be fixed but with out proper diagnosis I can not be positive of what is broke.

Mar 25, 2008 | Sony Cyber-shot DSC-S700 Digital Camera

1 Answer

I dropped my DSC-W55 camera and it the lens won't go back inside

It sounds like maybe your lens is jammed. You may want to try and fix it yourself. If you want to repair it yourself there is a guy in South Carolina who has lots of parts for all the Sony Cameras. I bought my LCD from him for $39.00 plus shipping and it works perfect. I put it in myself and saved a ton. If you buy the part from him he sends you pictures of him taking the camera apart so that you can repeat the process when you install it. I think his email is

Dec 31, 2007 | Sony Cyber-shot DSC-W55 Digital Camera

Not finding what you are looking for?
Sony Cyber-shot  DSC-W55 Digital Camera Logo

226 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Cameras Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

james laughton
james laughton

Level 3 Expert

2189 Answers

JonSnell Electronic
JonSnell Electronic

Level 3 Expert

25285 Answers

Are you a Sony Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides