I purchase a PS3 on 12/30. I have it hooked up HDMI. It plays movies and games with no problem until you load a Blu Ray disc.... when we do this we get no signal on our tv. we can hear the sound from the movie but no picture! I called Samsung and they say it is a PS3 issue. I went to the store today 12/31 and got a brand new PS3.... same thing happened right out of the box! i did the upgrade to 2.0 and it still happens. i restored the system defaults, still doesnt work. FINALLY got ahold of a rep at Sony! He is making us restore the default settings (which takes 3 hours!) and swears this will fix it! Anyone hear of this before???
It sounds more to me like you have the video settings for your tv wrong, and the blu-ray is trying to play in a resolution that your tv doesnt support. Go into your HDMI settings again, and go through each of the "checked" resolutions, test each one by one selecting each and then pressing i believe x to test. If a picture is displayed right away, the resolution is supported, if the screen goes black...wait 30 sec or press circle and it will return you back to the settings screen. Unchack any that diddnt give you a picture right away when you tested..then save and try....
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As newer bluray movies come out they are constantly tweeking the format. More then likely you need to update your bluray players firmware or software. There should be an option under the menu for the bluray player to update the unit of course this will require that you have it hooked into the internet via ethernet cable or wifi network.
I've been told that Blue Ray movies don't work on PS3 unless you use an HDMI cable; but I haven't tested that. Also, some Blue-ray on PS3 load as movies, some load as games depending on the content. So check the automatic play feature, see if you can select the BD from the video
section. On your Xross media bar, go to videos and see if there is a blue disc
(BD-rom), click X.
Also make sure that the movie is actually blue-ray. Some old HD movies are sold off on eBay, etc as Blue ray when they aren't. Check it on Blueray.com, if the movie isn't listed it may be HD only.
f the Blu-ray Disc does not support 1080p 24Hz video mode, the video output may not display properly.
If a Blu-ray Disc movie is not loading properly or is freezing on a title screen, this may be caused by the PLAYSTATION 3 attempting to download BD-Live content from congested movie studio servers. If you experience this issue, you may choose to temporarily bypass the BD-Live content until the congestion at the movie studio servers has cleared.
Go to Settings icon (Settings) > Video Settings icon (Video Settings) > [BD Internet Connection], select "Confirm". Then reload the Blu-ray movie and the PLAYSTATION 3 will prompt you if you wish to allow the disc to access BD-Live content. Choose to not access BD-Live content to see if the movie will now load.For some reason you seem to think this is a PS3 problem. Why do you think this is a PS3 problem? If you can play PS3 games, then I will say it is not a PS3 problem, as all PS3 games are on Blu-ray, and if you were having problems playing PS3 games, then that could account for the movie not working.
Since only the movie isn't working, I am going to say you have a defective Blu-ray disc. Did you just buy this movie, or have you viewed it before using the PS3? If you have never viewed it on the PS3, then the problem lies in the disc, and you need to take it back and have it exchanged.
If you have played the disc in the PS3 before (the PS3 you are having a problem with, not a different PS3 or Blu-ray player), or you still think it is a PS3 problem, then use the "Disc Troubleshooting" support page. Normally, if a Blu-ray movie will not play, it won't play at all, and it is because the Blu-ray laser has gone out. It sounds to me that the disc is bad, but this is only going on the information you have supplied.
**EDIT** Sorry, I just noticed you gave a UK link. Here is the support page for the UK. You will have to do a search on the site to find the Disc Troubleshooting page for your region.http://uk.playstation.com/support/
hold the power button down when it is red till you hear the quick beeps then select the file restore. this is a diagnostics screen...you may have to hold the power button in for several seconds....does your ps3 work on a non hidef tv?
Occasionally the software on most blu-ray players needs to be updated to the newest technology. The reason some discs play and some don't is because the discs that play are most-likely older movies or from a company that still used the "outdated" software. So the discs that don't play (most likely discs made with the updated software) won't play on your player until you've update the player's software. To do this visit, in your case, Sony's website for update info. There are a few ways you can get the info. You can download it directly to your player (if it has online accessibility) or you can request that they send you an update disc. Either way, most companies provide the update for free. Hope this helps, good luck!
I had the exact same problem as you did... I bought the Sharp Aquos 42D85X which came with Sharp BD-HP21X Blu-ray Disc player. could not get brand new blu-ray movies to play and i found it froze everytime after 10 secs. I phoned sharp who basically were no help watsoever! I then went and returned my blu-ray movies back to the store thinking it was a problem with the discs.. The people there were extremely nice and since they had a display model of the BD-HP21X instore they offered to test the movie on it to veroify whether it was the blu-ray player was the problem or not. Turns out its a fault with all of the BD-HP21X models. So we then ended up returning it back to the store we bought it and exchanged it with the older model (BD-HP20X). I now have no problems playing blu-ray movies. Although another suggestion is to perhaps download the lastest firmware update & see if that resolves your issues.