Question about Avaya Lucent Partner 616 Phone

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Static in phones

I have a Lucent Partner 103H phone system I dial tone from my provider but not on the phone after power went out in building. I can dial out and I can receive calls but just static in ear piece

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  • Anonymous Mar 17, 2014

    My phone have no power and all the calls that I received went straight to voice mail. do you have any solution to my problem?

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Static on Partner systems is not too uncommon and more likely as the system ages. These systems use relays (electric switches) to connect to outside lines and extensions. The static is usually from a faulty relay, but sadly these are not really repairable by end users. A power outage is sometimes associated with spikes - short high voltage conditions that occur as the power comes back on. Any vulnerable component may fail at that time. The solution is to replace the bad circuit pack. These are available used - just use your search engine. Prevention can be as easy as installing a good surge and spike protector power strip between the system and the outlet.

Posted on Feb 08, 2008

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Posted on Jan 02, 2017

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I have a Lucent model 103H. I no longer get a dial tone when I push the line buttons. I only get static. I replaced the two AAA batteries yet I can still not dial out or receive incoming calls. Do you have...


hmmm .. the lucent 103h is called a "partner 5 slot (carrier) chassis for partner internal phone systems .... used in business usually for multiple phones... unless you have a home phone by that same name .. if you do have a "partner" system then lucent repairs those for about $65 ... check the line before considering repair ... if you have a single standard phone that just happens to have the same name .. then you may have a damaged telephone line .. you can test that by unplugging this phone and temproarily plugging in another .. if it works then there is likely damage to your original phone .. usually its lightning surge protectors that fail (due to a nearby llightning hit) ...if a second phone doesnt work then there is usually a service jack near where the phone line comes into the house .. you can plug in there .. if the phone is bad there also then its an outside maintainence repair job .. thats free from the telephone company .. if the test phone works at that test jack then its often your responsibility to arrange inside line repair .. unless you have an inside line repair contract the telephone company may charge for inside repairs .... your phone company can talk you thru using the service jack .. you would first disconnect the rest of the house by removing a connector from the service jack then you would plug in a standard phone to that jack .. that makes sure the problem is either inside or outside .. if your phone happens to be chordless then there is more things to consider .. the handset and base have to develop a relationship in order to work properly ... that relationship can be lost in a power failure and must be reestablished .. usually thats done by removing power from the base for a minute then connecting it again .. so there are a lot of possibilities depending on what type phone you have ...

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I do have a basic Partner ACS manual on my website. http://www.public.carl.airpost.net/Partner_ACS.pdf

The display phone users manual in in the document. Page 179 starts chapter 6, a 30 page guide to the phones.

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What are you plugging them into?

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No, you will need to have the company come back and "liven" up the jacks.

Sometimes there are not enough ports of the phone system to connect all the wall jacks to the system. So it is possible that you have to expand your system.

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